Supervisor - Front Office Operations

About the Role:

The Supervisor - Front Office Operations position is crucial in ensuring the smooth and efficient functioning of the front office within a healthcare setting. This role involves overseeing daily operations, managing staff, and ensuring that patient interactions are handled with the utmost professionalism and care. The successful candidate will be responsible for implementing policies and procedures that enhance patient satisfaction and streamline office workflows. Additionally, this position requires collaboration with various departments to ensure that all front office activities align with the organization's goals and standards. Ultimately, the end result of this role is to create a welcoming and efficient environment that supports both patients and staff in delivering high-quality healthcare services.

Minimum Qualifications:

• Bachelor's degree in healthcare administration, business administration, or a related field required
• At least 6 years of experience in a supervisory role within a healthcare or customer service environment.
• Strong understanding of healthcare regulations and patient privacy laws.

Preferred Qualifications:

• Experience with electronic health record (EHR) systems and practice management software.
• Certification in healthcare management or a related field.
• Bilingual proficiency in English and another language not required

Responsibilities:

• Supervise and coordinate the daily activities of front office staff, ensuring optimal performance and adherence to policies.
• Manage patient scheduling, registration, and billing processes to enhance operational efficiency.
• Address patient inquiries and concerns promptly, fostering a positive patient experience.
• Train and mentor front office staff, providing guidance on best practices and professional development.
• Collaborate with healthcare providers and administrative teams to improve service delivery and operational workflows.

Skills:

The required skills for this role include strong leadership and communication abilities, which are essential for effectively managing a diverse team and ensuring clear communication with patients. Organizational skills are vital for overseeing multiple tasks and maintaining efficient office operations. Problem-solving skills will be utilized daily to address patient concerns and improve processes. Preferred skills, such as proficiency in EHR systems, will enhance the candidate's ability to streamline patient interactions and data management. Overall, a combination of these skills will contribute to a positive work environment and high-quality patient care.