What are the responsibilities and job description for the Automotive Shop Dispatcher position at Suncoast Chrysler Jeep Dodge Ram?
About Us:
At Suncoast CJDR, we’ve been family-owned and operated for over 50 years, proudly serving the Seminole community with honesty, expertise, and a commitment to quality service. Our growing service department is seeking a sharp, organized, and proactive Dispatcher to manage workflow between advisors and technicians, ensuring repairs are completed efficiently and on time.
Job Summary: The Service Dispatcher is responsible for assigning repair orders to the appropriate technicians based on skill set, availability, and workload. This role is crucial to maintaining an efficient shop flow, minimizing downtime, and ensuring customer satisfaction through timely and accurate service.
Key Responsibilities:
- Dispatch repair orders to technicians according to skill level and current workload
- Monitor job progress and technician productivity throughout the day
- Coordinate closely with service advisors, technicians, and the shop foreman to manage priorities
- Adjust workloads dynamically to meet deadlines and maximize shop efficiency
- Track and report on technician performance and flag hours
- Maintain an organized and efficient dispatch system
- Support the service team with other administrative tasks as needed
Qualifications:
- Previous experience in a service dispatch or shop coordination role preferred
- Strong knowledge of dealership operations and repair order process
- Ability to multi-task, stay calm under pressure, and adapt to changing priorities
- Excellent organizational and communication skills
- Familiarity with CDK or similar DMS systems is a plus
- High school diploma or equivalent required
- Valid driver’s license
What We Offer:
- Competitive pay based on experience
- Free health care
- Dental & vision insurance
- 401(k)
- Paid time off and holidays
- A supportive, fast-paced, family-run dealership environment
- Opportunity for growth and advancement within the service department
Ready to Join the Suncoast CJDR Team? If you're organized, efficient, and thrive in a fast-paced service environment, we’d love to meet you. Apply today and help keep our shop running at peak performance!
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $60,000 - $80,000
