DS Operations Specialist

JOB DUTIES AND KEY RESPONSIBILITIES

Scheduling and Resource Management

• Create and manage schedules for fixed sites and mobile operations, ensuring appropriate staffing levels to meet operational needs.
• Track attendance and monitor timely submission of PTO requests, ensuring alignment with department policies.
• Report on overtime trends and staffing shortages to leadership to ensure operational continuity and efficiency.
• Collaborate with leadership to address staffing needs proactively and allocate resources effectively.

Regulatory Compliance & Quality Assurance

• Ensure donor services operations comply with FDA, AABB, and other regulatory bodies.
• Stay informed about new or impending regulatory changes and implement necessary adjustments.
• Conduct onsite audits and implement corrections to ensure compliance with operational and regulatory standards.
• Maintain organized documentation of regulatory requirements in spreadsheets and official records.

Operational Efficiency

• Identify, recommend, and implement new ways of working to improve processes and systems.
• Help leadership identify and eliminate waste (e.g., downtime, expiring supplies, wasted steps) and improve workflow.
• Ensure employees have the resources necessary to perform their jobs efficiently.

Administrative Support

• Provide clerical and administrative support to the Donor Services department.
• Compile donor services statistical data from various sources and prepare reports.
• Maintain and update weekly and daily reports, including double red cell and platelet reports, notifying leadership of failures.

Data and Metrics

• Track, trend, and monitor departmental KPIs and other metrics.
• Gather and maintain monthly donor statistical reports.
• Assist with maintaining and updating nursing reports to track procedures.

• Event and Program Coordination

• Assist with donor recognition programs and special events.
• Support the planning and execution of initiatives aligned with SunCoast Blood Centers mission.

• Compliance and Safety

• Maintain a clean, safe, and organized work environment.
• Ensure adherence to all regulatory and organizational policies.

• Travel Requirements

• Travel to various locations to provide onsite support, conduct audits, and implement corrective actions as needed. Travel may constitute up to 20% of work time.

• Other Duties

• Perform other duties as assigned to fulfill SunCoast Blood Centers mission and vision.

Education:

• High School Diploma or GED required; an Associate's degree in a related field is preferred.

Experience:

• A minimum of two years of administrative or operational experience in a healthcare or nonprofit setting is preferred.
• Phlebotomy experience is required, with preference given to candidates with apheresis or dialysis experience. Training may be provided for related experience in general healthcare roles.

Licenses/Certifications:

• Valid Florida Drivers License with a clean driving record and reliable transportation.

Physical Requirements:

• Tasks may involve moderate physical demands, including lifting, carrying, pushing, or pulling objects up to 50 pounds.
• Requires manual dexterity and coordination in operating phlebotomy equipment.
• Must be able to stand, walk, kneel, and perform other physical tasks as required for the role.