DS Specialist I

Description

Registers and screens all categories of blood donors and patients. Collects whole blood from donors and patients. Ensures donor eligibility, performs phlebotomy, provides post-donation care, and adheres to all safety and regulatory guidelines. This role plays a critical part in enhancing the donor experience by providing exceptional customer service, ensuring a comfortable and positive donation process, and fostering long-term donor relationships. Strong communication and interpersonal skills are essential to create a welcoming environment and encourage repeat donations.

*No experience in phlebotomy is required, Suncoast Blood Centers provides a complete and comprehensive training program.

JOB DUTIES AND KEY RESPONSIBILITIES

• Greets and registers donors and patients.
• Determines donor eligibility based on established guidelines.
• Performs phlebotomy procedures for whole blood collection.
• Provides post-donation care and instructions, including management of adverse reactions.
• Ensures proper storage of blood and prepares units for transport.
• Conducts routine quality control, maintenance, and validation of equipment.
• Reports equipment malfunctions or deviations to the crew chief.
• Monitors inventory levels and reports supply needs.
• Meets established collection goals.
• Maintains a clean, safe, and organized work environment.
• Participates in safety training and compliance activities.
• Other duties as assigned to support Suncoast Blood Centers' mission and vision.

OTHER DUTIES:

• Performs other related duties as necessary to support Suncoast Blood Centers' mission, vision, and values.

Equal Employment Opportunity (EEO) Statement:
Suncoast Blood Centers is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, or any other legally protected characteristic.

Americans with Disabilities Act (ADA) Accommodation:
In compliance with the Americans with Disabilities Act (ADA), Suncoast Blood Centers will provide reasonable accommodations to qualified individuals with disabilities to ensure they can perform essential job functions.

At-Will Employment Disclaimer:
Employment at Suncoast Blood Centers is at will, meaning that either the employee or the employer can terminate the employment relationship at any time, for any reason, with or without cause or notice, as long as it is not for an illegal reason.

Application Process:
Interested applicants should submit their resume and cover letter through our company website www.suncoastblood.org.

Disclaimer:
This job description is not a contract of employment. It is intended to describe the general nature of the job and does not include all duties or responsibilities required. The organization reserves the right to modify the job description at any time.

Qualifications

MINIMUM QUALIFICATIONS

Education:

• High school diploma or equivalent.

Experience:

• Minimum of one (1) year of experience in phlebotomy, medical field, customer service, or an equivalent field.

Skills and Abilities:

• Strong verbal communication skills, including person-to-person and phone interactions.
• Ability to manage stress and make decisions under pressure.
• Team-oriented with strong interpersonal skills.
• Proficiency in basic data entry and record-keeping.
• Problem-solving and reasoning skills.

Licenses/Certifications:

• None required.
• Valid Florida Driver’s License with a clean driving record and reliable transportation preferred.

LEGAL AND REGULATORY REQUIREMENTS

• Florida Compliance: Ensure adherence to Florida’s labor laws, including wage and hour regulations, anti-discrimination laws, and workplace safety standards.
• Privacy and Data Protection: This role requires strict adherence to HIPAA and Florida privacy laws. Employees must complete annual privacy training and ensure all sensitive donor information is handled in compliance with applicable regulations.
• Background Check and Drug Screening: Employment is contingent upon successful completion of a background check and drug testing, as required by the Florida Drug-Free Workplace Act. Candidates must maintain compliance with SunCoast Blood Centers’ drug-free policies throughout their employment.
• Ensure compliance with applicable laws, regulations, and organizational policies.

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

Physical Requirements:

• Tasks may involve moderate physical demands, including lifting, carrying, pushing, or pulling objects up to 50 pounds.
• Must be able to stand, walk, kneel, and perform other physical tasks as required for the role.
• Tasks may involve extended periods of sitting and working at a computer.
• Ability to travel to off-site locations.

Environmental Requirements:

• The role may involve exposure to varying environmental conditions, including inclement weather, atmospheric elements, and blood-borne pathogens.
• Primarily work in donor centers with some outdoor exposure during mobile collection events.
• The work environment is typically moderate in noise level but may include both indoor and outdoor settings.