What are the responsibilities and job description for the Front Office Representative - Dental position at Suncoast Community Health Centers Inc.?
POSITION TITLE: FRONT OFFICE REPRESENTATIVE - DENTAL
FSLA: NON-EXEMPT
REQUIRED EDUCATION, SKILLS, AND ABILITIES:
- High school diploma or GED
- Strong customer service experience and qualifications preferred
- Money and credit card transactions experience preferred
- Experience in dental front office preferred.
- Knowledge of dental terminology and procedures, experience in dental insurance billing, computer data entry and retrieval is preferred.
- Computer literate
- Bilingual (English/Spanish) preferred.
PRINCIPAL DUTIES:
- Greet and register all incoming patients in an efficient, courteous, and professional manner.
- Verify insurance eligibility daily.
- Financial counsel all appointment patients including understanding and explaining various dental insurances and sliding fees.
- Scan and name documents including medical history, registration, insurance letters, ID and insurance cards, paystubs or financial documents, dental clearance forms, progress notes and treatment plan.
- Comply with Suncoast money handling policies, collects applicable co-pays and payments and correctly applies them to patient accounts.
- Manage scheduling of dental providers for all patients and walk-ins, and with follow up on missed/no show appointments.
- Always keep patient and visitors informed of wait times.
- Answer telephone in a courteous and professional manner, record accurate patient messages and/or complaints, respond as soon as possible and direct them appropriately.
- Provide follow-up on missed/no-show appointments and accommodate same day appointment requests.
- Submit claims, referrals and pre-authorizations.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
- None
