What are the responsibilities and job description for the Receptionist position at Suncoast Community Health Centers Inc.?
POSITION TITLE: Receptionist
FLSA: NON-EXEMPT
Job Summary:
The Receptionist is the first point of contact for patients, clients, and visitors. This role involves managing the front desk, providing excellent customer service, and performing various administrative duties to ensure smooth office operations. Supervisory Responsibilities:
- None
Duties/Responsibilities:
- Greet patients and visitors, determine their needs and guide them to the appropriate areas for service.
- Inform the patients about registration procedures and the services provided.
- Provide information to patients, answer questions and hand out forms, surveys, pick-up/drop off area for paperwork/forms/referrals; expedite request for medical records.
- Answer and screen incoming phone calls and transfer them to appropriate extensions.
- Take messages when unable to transfer phone calls and handle as per specific instructions.
- Log all incoming mail and maintain all medical records according to policy
- Serve as a liaison between front office and other departments.
- Assists front office department, as needed
- Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
- Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
- Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software.
Education and Experience:
- High School diploma or equivalent is required.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 20 pounds at times.
- Must be able to travel to various center locations as required.
By signing this document, I confirm that I have read and agree to the job description and understand the skills and duties required to perform the role.
POSITION TITLE: RECEPTIONIST
