Assistant Branch Manager

• Supervise the daily operations of the service center
• Support all aspects of the branch to improve individual and team operational performance
• Build a high-performing team through the development of team members
• Direct and manage delivery system options within the service center to provide quality, efficient member service
• Motivate, develop, train, coach, mentor, and reward staff, acknowledge staff feedback or concerns
• Manage personnel activities of staff, such as performance appraisals or disciplinary matters
• Set goals and objectives for team members, guide staff in developing action plans to reach stated goals
• Cultivate a strong team by building trust among staff
• Foster the “All Team” culture within the organization by providing open lines of communication and cooperation between all areas within the organization
• Facilitate a service and sales culture within the service center to attain established goals
• Secure negotiable items and confidential records
• Assist with unusual transactions and authorize overrides or approvals within parameters
• Ensure checks received are scanned and submitted daily to Item Processing
• Promote and cross-sell Suncoast Credit Union financial products and services to meet the financial needs of members
• Perform account maintenance for members such as origination, changes, reconciliation, error resolution
• Ensure staff are compliant with regulatory requirements, policies, and procedures including dual control
• Process consumer loan and mortgage requests
• Interview members to determine loan qualifications and offer recommendations according to underwriting guidelines
• Complete documentation required for loan disbursements
• Represent Suncoast Credit Union at community events, including public speaking
• Support credit union expansion by recognizing opportunities to promote products to improve the financial lives of Suncoast members
• Demonstrate consistent proficiency in individual and overall branch work quality, including CIP and Red Flags
• Implement organizational standards to minimize errors in member service, loans, and teller transactions
• Attend educational events to increase professional knowledge
• Complete annual BSA/AML compliance training and understands employee’s role in maintaining an effective BSA/AML compliance program
• Complete FACT Act Red Flag training

• Bachelor’s degree preferred (A comparable combination of work experience and training may be substituted for education requirements)
• 3 years of experience as a Member Advocate or similar position in a financial institution
• Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
• Accurate, detail-oriented, and organized with task management
• Ability to analyze and resolve complex problems to effectively supervise the area of responsibility
• Good knowledge and understanding of the credit union products, services, policies, and procedures pertinent to the job
• Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities
• Good knowledge and understanding of all credit union computer systems and software applications required to perform job duties
• Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
• Ability to communicate policies, practices, and procedures for direct reports and other stakeholders to understand

• Customer Service
• Leadership
• Sales

• Financial Well-Being: Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000 Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits