What are the responsibilities and job description for the Director of Service Center Operations position at Suncoast Credit Union?
Overview:
Responsibilities:
Benefits
Company Overview
Salary: $75,000 - $115,000
District Branch Locations: (D3.1) Countryside, St Pete Roosevelt, South St Pete, Downtown St Pete, Belmont, Ruskin, Ellenton
The Director of Service Center Operations contributes to the overall success of assigned branches by utilizing strategic operations objectives to foster a member-centric culture. This individual will mentor the branch teams and oversee lobby leadership to ensure members are receiving elite, personalized experiences in the branch. Suncoast Credit Union is seeking an “Ideal Team Player” who embodies three virtues “humility, hunger, and people smarts”.
Responsibilities:
- Guide branch teams on how to implement consultative interactions with members to offer solutions and achieve financial well-being
- Ensure the effectiveness of lobby leadership for problem resolution
- Assist the Vice President of Service Center Operations with the planning, execution, and development of business initiatives
- Establish performance goals for assigned district
- Guide service center managers in establishing performance goals for their area of responsibility and developing action plans to reach stated goals
- Provide development opportunities to mentor and guide reporting managers
- Collaborate with the Vice President of Service Center Operations to determine and maintain appropriate staffing levels
- Cultivate a strong team by building trust among staff
- Develop policies, procedures, and systems for the branches and ensure staff is knowledgeable or notified of any changes
- Assist senior management with regulatory compliance to ensure the credit union is in accordance with applicable laws and government regulations
- Ensure service centers follow security and internal audit procedures resulting in minimal to no audit findings
- Foster the “All Team” culture within the organization by providing open lines of communication and cooperation between all areas
- Cultivate a service and sales culture within the service centers to attain established goals
- Develop, monitor, and maintain the budget for areas of responsibility
- Participate in the overall strategic planning for Suncoast Credit Union
- Represent Suncoast Credit Union at community events
- Bachelor’s degree in a business-related field (A comparable combination of work experience and training may be substituted for education requirements)
- 5 years of management experience with a financial institution preferred
- Strong organization, prioritization, analytical, and problem-solving skills to effectively manage areas of responsibility and attain goals set for the district
- Ability to analyze and resolve complex problems or situations
- Strong written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, the Board of Directors, and government regulators
- Ability to comprehensibly communicate policies, practices, and procedures to direct reports and stakeholders
- Local travel required (up to 50%) with some overnight travel
Safe Act Statement
This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration on an annual basis, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures.
Benefits
- Financial Well-Being: Bonus Program up to 18%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
- Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000 Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
- Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
- Community Involvement: Paid Volunteer Hours
- Growth: Degree Assistance up to $5,000 per year
For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits
Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. For more information, please visit our careers site at https://careers.suncoastcreditunion.com/
Salary : $75,000 - $115,000
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