What are the responsibilities and job description for the Clinical Administration Float position at Suncoast Skin Solutions?
Job Title: Clinical Administration Float
Location: Assigned office
Position Type: Full Time
Role and Responsibilities
Clinical
- Provide coverage and support for back office, clinical teams as needed
- Support location will vary from day to day and can be subject to change on short notice
- Prepare examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies
- Assist Providers with basic/minor medical procedures and examinations
- Maintain confidentiality of patient information in accordance with HIPAA guidelines
- Maintain accurate and organized patient records, inclusive of detailed and accurate medical history
- Guide patients through clinic, ensuring a smooth and efficient patient experience
- Ensure clinical inventory and equipment are properly maintained and stocked
- Assist with clinic QC checklist provided by the regional manager
- Provide direct/indirect new hire onboarding and training as needed
- Assist with coordinating staffing schedules that provide ultimate support for all related providers
Administrative
- Provide coverage and support for the front office as needed
- Support location will vary from day to day and can be subject to change on short notice
- Assist with Check-in/Check-out procedures, collecting payments and handling insurance inquiries
- Answer phones, schedule patients, work call reports, respond to patient inquiries and relay information to medical staff
- Manage patient appointments, utilization of full schedule and ensure efficient patient flow
- Maintain accurate and organized patient records
- Maintain confidentiality of patient information in accordance with HIPAA guidelines
- Assist with clinic QC checklist provided by the regional manager
- Provide direct/indirect new hire onboarding and training as needed
- Assist with coordinating staffing schedules that provide ultimate support for all related providers
Professional
- Demonstrates initiative and responsibility
- Ability to pivot from front office to back office roles, and vice versa, on a daily basis
- Able to perform repetitive tasks without loss of focus
- Adheres to ethical principles
- Time Management
- Adapts to change
- Attends all team meetings and mandatory in-service training/education
Communication
- Recognizes and respects cultural diversity
- Adapts communication to an individual’s ability to understand
- Uses professional, pleasant telephone etiquette
- Uses medical terminology appropriately
- Treats all patients and co-workers with compassion, empathy, and mutual respect
- Projects a professional manner and image
- Consistent attendance and punctuality
- Adherence to time clock procedures
Legal
- Maintains confidentiality and documents accurately
- Uses appropriate guidelines for releasing patient information
- Practices within the scope of education, training, and personal capabilities
- Conducts self in accordance with Suncoast’s Employee Handbook.
- Maintains awareness of federal and state health care legislation and regulations; OSHA, HIPAA, and CLIA
Physical Demands
- Prolonged sitting/standing/walking
- Use of headsets
- Daily travel required
- Multitasking position
- Repetitive head, neck, hands wrists and arm motion/rotation
- Extensive reading, writing, and typing required. Typing speed 45wpm
- Lifting to 25lbs
- Frequent use of office administrative, computer, and phone equipment
Qualifications and Education Requirements:
