What are the responsibilities and job description for the Patient Scheduler - Call Center position at Suncoast Skin Solutions?
Job Description
Job Description
Job Summary - Patient Scheduler - Call Center
Full Time : Mon-Fri 8am - 5pm
Corporate Office - Lutz (In-office position)
Provide excellent customer service to patients by capturing a high volume of phone calls and scheduling them efficiently and accurately. Support the overall administrative functions of the office with the end goal of keeping the schedules filled and ensuring patient satisfaction. This position is located in our corporate office in a call center setting. Spanish-speaking and previous call center experience a plus. This is an in-office, full-time days position.
Administrative
- Maintain excellent phone etiquette and tone
- Ensures calls are answered within 2 to 3 rings max
- Keep call hold times to a minimum wait time
- Responsible for knowledge of EMR software, data entry, and scheduling techniques
- Responsible for knowledge of dermatology procedures, scheduling and time requirements
- Adhere to specific guidelines for patient scheduling
- Maintain proper communication with supervisor regarding scheduling problems or concerns
- Responsible for accurate data collection and entry of patient name, date of birth, social security #, demographics, contact phone numbers, and referral source (how they heard about us)
- Obtain accurate new and / or established insurance information and verification that insurance is active and if a referral / auth is needed for the appointment
- Responsible for ensuring that insurance referrals / auths are in place prior to scheduled appointments
- Responsible for confirming all patient appointments and ensure all patient information is accurate and updated
- Responsible for communicating with offices concerning same day add on appointments, cancellations and / or rescheduled appointments
- Responsible for fillings first available and empty appointment slots on a daily basis Professional
- Demonstrates initiative and responsibility
- Detail oriented
- Adheres to ethical principles
- Time Management
- Prioritizes and can perform multiple tasks
- Adapts to change
- Attends all team meetings and mandatory in-service training / education
Legal
Communication
Core Competencies
High school diploma, AA degree or higher. Knowledgeable in computer programs, EMR systems, customer service, excellent verbal communication skills.
