Medical Call Center Scheduler

Overview

United Vein & Vascular Centers is a life-changing healthcare innovator that is rapidly expanding access to state-of-the-art, minimally invasive vein and vascular care as we grow our footprint across the country. The unparalleled outcomes we achieve are made possible by dynamic team members like YOU working alongside our exceptional team of skilled physicians and passionate staff.  Join us on our journey to transform lives as we raise the bar for patient service and outcomes! Explore exciting career opportunities with United Vein & Vascular Centers and unlock your potential!

We offer a supportive culture that is driven by deep commitment to the success of our patients and our teams. We invest in YOU and are dedicated to creating individualized opportunities for career advancement. In addition, we invest in our employees by offering:

• Competitive compensation package
• Outstanding work life balance
• Health, vision, and dental benefits
• 401K plan match
• Life insurance (100% company paid)
• PTO and paid holidays
• We invest substantial energy and resources in building a highly-engaged culture where your voice is heard, you are connected to a community of professionals who share your values, and you can thrive.

Responsibilities

The Medical Call Center Scheduler is responsible for helping patients via inbound and outbound calls, emails, texts, and web chats. Primary duties of this role include scheduling patient appointments, giving pre and post appointment instructions, and supporting UVVC vein and vascular clinics throughout the nation.

• Contact prospective patients for an initial visit at a UVVC location, initiated by a physician referral or patient internet inquiry or web chat.
• Receive inbound calls from prospective and existing patients and work to schedule initial visit, ultrasound scans, vein and/or arterial procedures, or reschedule current appointments.
• Answer patient questions regarding pre and post appointment procedures, insurance, authorizations, and general medical questions.
• Contact existing patients to schedule scans, procedures, or follow up visits and support and improve patients’ overall experience.
• Participate in team meetings to review new processes, policies, services, and other important information.
• Interact with other internal departments to ensure the highest standard of patient care.
• Document and maintain accurate records in multiple systems such as Salesforce CRM and the electronic medical record (EMR) of all cancellations, no shows, and potential patients that did not book an appointment.
• Utilize numerous tools to provide accurate information to patients.
• Update all records in the EMR and Salesforce CRM to include the primary care physician, patient demographic information, and encounters.
• Demonstrate and promote a work culture committed to UVVC’s Core Values: Understanding, Nurturing, Ingenuity, Trust, Excellence, and Diversity.
• Demonstrate behaviors that are consistent with UVVC’s Standards of Conduct as outlined in our Employee Handbook.
• Maintains the confidentiality and security of Protected Health Information (PHI) in accordance with UVVC policies, the Health Insurance Portability and Accountability Act (HIPAA), and other applicable laws and regulations. PHI is a top priority of our organization.
• Other duties as assigned.

Qualifications

• High School Diploma or GED required.  Some college preferred.
• 2 years in call center, customer service, or sales preferred.Healthcare or medical experience preferred.
• Navigate multiple software systems such as EMR, CRM, MS Outlook, and other computer platforms.
• Excellent written and verbal communication skills.
• Medical terminology understanding is a plus.
• Bilingual is a plus.