Front Desk Associate/Receptionist

Sundarah Wellness stands as a home for those seeking a greater sense of well-being, offering services that combine ancient wisdom with modern practices.

Our practitioners and instructors are highly skilled and continuously educated to better serve the community’s wellness goals through massage, skincare, ayurveda, private yoga, and guided meditation. From the front desk to the treatment room, we value professionalism, attention to detail, and the art of deep listening.

At Sundarah Wellness, we aim to provide a dynamic experience that guides our clients to a place of complete surrender. It is in the deep inner stillness that you can access your pure essence of being: one that is always peaceful, always present, and where true growth and transformation may begin.

Job Description:

As a receptionist at Sundarah Wellness, you play a pivotal role in delivering exceptional customer service and creating a welcoming atmosphere for our clients. Your responsibilities extend from explaining wellness services, to scheduling appointments, handling payments, and maintaining the cleanliness of the space. This role requires a friendly and professional demeanor, with an emphasis on effective communication and organization.

We are hiring for weekend assistance, to be available Saturdays and Sundays, 10:00 AM to 6:00 PM, varying depending on appointment volume. These requested hours may grow in the future.

All are welcome to apply. Additional consideration will be given to those with experience in the wellness industry, as well as marketing, graphic design, and/or event coordination. Submissions without a resume, cover letter, or cv, will not be considered.

Starting pay: $16-$18 per hour.

Responsibilities:

• Tend to client and staff needs, while ensuring the cleanliness and aesthetic of the space is maintained throughout the day.
• Manage laundry supplies and ensure a reliable stock throughout the day.
• Explain spa services and products to assist clients in making informed decisions and upsell ethically.
• Model exceptional phone and email etiquette, and conduct conversations in an efficient and systematic manner.
• Put the client’s experience first, ensuring they have an enjoyable and relaxing time throughout their visit.
• Manage appointments, check-in clients, and schedule them for services in adherence to company policies.
• Process payments, including credit card transactions and cash collection at the time of service.
• Manage end of day cash sales and reports.
• Provide clients and staff with direction and necessary items for their treatments.
• Suggest retail products or additional services for clients to maintain results after leaving the center.
• Utilize written and verbal communication to convey important information to clients, fellow staff, and management.

Required Skills:

• Communication: Effective communication with clients, staff, and management to relay information clearly and professionally. Strong phone etiquette and written communication are musts.
• Mobility: Care for laundry supplies is a daily need. Applicants must be able to carry up to 35 lbs while walking upstairs.
• Organization: Maintain a clean and organized desk, handle files, keep a tidy email inbox, and manage booking software.
• Customer Service: Demonstrate strong customer service skills as the first point of contact for clients, answering questions, scheduling appointments, and providing information.
• Multitasking: Ability to handle various tasks such as answering phones, greeting clients, processing payments, and managing appointments simultaneously.
• Professionalism: Greet clients with a smile, maintain eye contact, and exhibit courteous and respectful behavior. Possess knowledge of wellness services and treatments to address client inquiries.

Join Sundarah Wellness and be the welcoming face of our spa, contributing to a positive client experience through your excellent communication, organization, and customer service skills. Elevate your career in a dynamic environment dedicated to wellness and relaxation.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 8 – 16 per week

Benefits:

• Employee discount
• Flexible schedule

Medical Specialty:

• Holistic Medicine

Schedule:

• 4 hour shift
• 8 hour shift
• Afternoon shift
• Every weekend
• Weekends as needed

Work Location: In person

Salary : $16 - $18