What are the responsibilities and job description for the Assistant Patrol Director position at Sunday River?
Overview:
Sunday River is seeking an Assistant Patrol Director. In cooperation with the Patrol Director, this role works as a leader of an on-hill risk management team, executing mountain rescues, responding to medical emergencies, and providing a safe and welcoming environment to the public while mentoring and developing the Patrol team. The Assistant Patrol Director partners with other Mountain Operations managers and resort staff, striving toward the success of the resort as a whole.
Responsibilities:
Responsibilities include, but are not limited to:
- Assist the Director with staff safety and compliance, the financial performance of the department, interdepartmental communication, establishing policy and procedure for the Patrol team, and developing future leaders for the organization.
- Responsible for staff supervision and development, resource allocation and management, risk management, and emergency scene management.
- Support other team members in difficult situations and represent the resort in significant decisions.
- Exercise sound judgment with consideration of effects on other departments and the company.
- Performs all duties of other Patrol leaders and line staff as needed from a teamwork perspective.
- Assist with the administration of the Patrol department, including hiring and onboarding.
- Assume full department management responsibility in the absence of the Patrol Director.
- Facilitate ongoing training and staff development.
- Work with the Patrol Director and the Director of Safety and Risk on Incident Investigation processes.
- At least 18 years of age
- High School Diploma
- Must have an EMT, WFR, or OEC certification or greater at time of hire. Within the first 2 seasons, attains and maintains current Outdoor Emergency Care (OEC) certification
- Current healthcare provider CPR/AED certification
- Expert-level ski or snowboard ability
- Comfortable working with children and adults of all ages
- Leadership knowledge and ability
- Calm, professional demeanor; inclusive; accepting
- Excellent communication and interpersonal skills
- Confidence in handling stressful situations, including difficult guest interactions
- Five or more seasons as a ski patroller
- One or more seasons in a patrol supervisory or management role
- Other experience in emergency healthcare, customer service or hospitality preferred
- Other experience with climbing or rescue tools, such as ropes, carabiners, and friction devices; and techniques, such as belaying or mechanical advantage systems preferred
- Familiarity with online incident reporting software
Benefits
- Patrol specific benefits such as equipment stipend, season tunes and more
- Team Member Perks include:
- Free Ski and Golf Passes for self and dependents, and access to other Boyne Resorts
- Resort discounts on dining, retail, lodging, and spa
- End-of-season loyalty bonus
- Benefits package includes health insurance, 401 (k) plan, HSA match, dental insurance, life insurance, vision insurance, and PTO.
