What are the responsibilities and job description for the Customer Care Center Training & Development Specialist position at Sunflower Bank, N.A.?
Job Description
Job Description
Description :
Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of Customer Care Center Training & Development Specialist in Salina, KS ! The Customer Care Center Training & Development Specialist participates in and delivers training for all Customer Care employees using blended learning, classroom learning and virtual learning. They will determine training objectives and curriculum including outlines, handouts, tests, and exercises. Reviewing work instructions and updating as changes are needed. This position will work with minimal supervision and is required to use professional skills, discretion and sensitivity while addressing various quality and training issues. Qualified candidates should have excellent verbal and written communication skills, be willing to travel, and work flexible hours.
- Create a positive work environment.
- Create training materials, work instructions, and training schedules.
- Collaborate with leadership to identify training needs to include but not limited to refresher trainings and schedule appropriate training sessions for employees.
- Maintain a database of all training materials, staff training that exists, and updates as necessary.
- Participate in continuing education, roll out of new applications / platforms, upgrades to existing applications / platforms.
- Communicate effectively with Customer Care and Management.
- Perform special projects as requested.
- Maintain a working knowledge of Customer Care by taking calls in queue. The amount of time in queue will be set by goals.
Education / Experience Preferred :
Pay is dependent on knowledge, skills, abilities, experience and location.
Sunflower Bank Benefits
Employees enjoy outstanding benefits, including :
Plus many more employee perks & incentives!
People choose to “bank” with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives and we know that starts with our team.
If you qualify, apply online at www.sunflowerbank.com / careers.
You’ve never worked anyplace like Sunflower Bank!
EOE / AA : Minorities / Females / Disabled / Vets
Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days.
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Requirements :
