What are the responsibilities and job description for the Floor Manager position at Sunflower Caffé Group?
Job Overview:
We are seeking a dedicated and detail-oriented Restaurant Floor Manager to oversee the daily operations of our Front of House (FOH) team. The ideal candidate will be a reliable, creative, and strong leader who can help maintain an enthusiastic team and exemplify the core values that guide our company. This role will manage service 5 days a week, ensuring smooth operations and exceptional guest experiences. Additional responsibilities include FOH scheduling, order management, cash handling, and ensuring compliance with California Health Code standards.
Our Mission & Core Values:
At Sunflower Caffe, our mission is simple: Treat every day like it’s a party at our house and everyone is invited! Make sure guests feel welcome by keeping the snacks stocked, staying on your toes, and keeping the place sparkling clean.
★ Core Values ★
We believe these core values will help you excel at Sunflower Caffe and beyond:
- Be Yourself!
- Be adventurous, open-minded, humble, and charitable.
- Value honesty, authenticity, and building positive relationships.
- Work passionately with self-discipline and integrity.
- Don’t forget to have fun and put on a show!
Key Responsibilities:
Manage Daily Service:
- Oversee daily restaurant floor operations, ensuring guests feel welcomed and valued.
- Lead the FOH team to deliver exceptional guest experiences, resolving any issues promptly.
- Maintain a visible presence, assisting servers, bartenders, and hosts as needed.
Staff Management:
- Create and manage FOH schedules to ensure shifts are appropriately staffed.
- Support team growth by providing training and encouraging accountability for service standards.
- Lead pre-shift meetings to align the team with daily goals and updates.
Order Management:
- Handle FOH orders, including beer & wine, coffee, non-alcoholic beverages, and dry goods.
- Manage inventory levels and supplier relationships to ensure timely deliveries.
- Monitor product quality, maintain accurate stock counts, and manage storage.
Health and Safety Compliance:
- Enforce California Health Code standards, ensuring food safety and sanitation protocols are upheld.
- Regularly inspect FOH areas to ensure they are clean and organized.
- Maintain food safety logs and records.
Cash Handling:
- Manage the vault log, end-of-day cash deposits, and staff meal payments.
- Conduct end-of-day checkouts with servers, collecting cash owed to the house.
- Ensure accurate recording of all cash transactions.
Customer Service Excellence:
- Set the tone for excellent customer service by demonstrating a guest-first attitude.
- Respond to guest feedback and reviews, both online and in person.
Administrative Tasks:
- Track daily sales, guest counts, labor costs, and cash flow.
- Collaborate with the General Manager to meet operational goals and budget targets.
Qualifications:
- Previous experience as a floor manager or in a similar role in a high-volume restaurant.
- Strong leadership skills with the ability to inspire and motivate a team.
- Organizational skills and a keen eye for detail.
- Familiarity with California Health Code regulations.
- Experience with inventory management and vendor relations.
- Strong communication skills and a passion for exceptional customer service.
- Experience with cash handling and attention to detail.
Working Conditions:
- Must be able to lift 50 lbs.
- Physical ability to stand, walk, and lift for extended periods.
