Technical Dispatch Coordinator

The Company:

Sungrow Power Supply Co., Ltd. (“Sungrow”) is the world’s most bankable inverter brand with over 269 GW installed worldwide as of June 2022. Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems. With a strong 25-year track record in the PV space, Sungrow products power over 150 countries worldwide. Learn more about Sungrow by visiting www.sungrowpower.com.

The Role:

The Technical Dispatch Coordinator is responsible for overseeing the dispatch and coordination of vendors for onsite services, ensuring technical feasibility, accurate documentation, and compliance with company standards and safety protocols. This role involves managing spare parts procurement, maintaining detailed records in service management systems, and liaising between vendors, internal teams, and stakeholders. The coordinator ensures the smooth execution of vendor assignments by optimizing schedules, resolving issues, and facilitating effective communication. Additionally, the position supports process improvements and adheres to safety protocols while contributing to operational efficiency and company objectives.

Responsibilities:

• Assess incoming dispatch requests to verify technical feasibility and completeness.
• Coordinate the dispatch of vendors for onsite service, ensuring alignment with technical requirements.
• Establish a clear and detailed scope of work before dispatching vendors.
• Optimize vendor schedules to improve efficiency, reduce costs, and meet service deadlines.
• Ensure purchase orders and all respective files include accurate schematics, parts lists, and service history, if applicable.
• Validate that vendor dispatch assignments adhere to engineering standards and safety protocols.
• Maintain accurate records in SAP, CRM, and service management systems.
• Assist in managing and updating the field service database, including reports and photos.
• Track spare parts orders, ensuring timely availability for vendor dispatch.
• Collaborate with vendors and engineers on spare parts needs, troubleshooting, and returns.
• Issue Purchase Orders (POs) and Scope of Work Details for vendor services.
• Serve as a liaison between vendors, Field Service, and Engineering teams to ensure smooth operations.
• Provide vendors with clear work instructions and follow up on service completion.
• Verify vendor invoices match services provided and resolve discrepancies.
• Develop a strong understanding of technical components and troubleshooting procedures.
• Identify recurring service issues and provide recommendations for continuous improvement.
• Work closely with Engineering, Procurement, and Field Service teams to refine vendor processes.
• Anticipate and resolve vendor-related challenges with minimal supervision.
• Collaborate with cross-functional teams to improve workflows and efficiency.
• Adhere to security protocols, training requirements, and company policies.
• Perform other duties as assigned to support company goals.

Education, Licenses, and Certifications:

• Bachelor’s or technical degree, or equivalent experience
• 5 years in a technical-oriented customer service role or 3 years in a technical field
• Preferred experience in the solar industry

Skills and Abilities:

• Strong analytical and troubleshooting skills with an eagerness to learn about parts, service workflows, and technical support.
• Background in vendor coordination, dispatch, or field service operations (renewable energy preferred).
• Familiarity with SAP, CRM, service management software, and Microsoft Office Suite (Airtable experience is a plus).
• Excellent verbal and written communication skills with the ability to work cross-functionally and in a team environment.
• Ability to efficiently manage multiple vendor interactions, concurrent activities, and process spare parts orders with accuracy.
• Accurately process spare parts orders, including detailed entry of part numbers, descriptions, quantities, and delivery locations.
• Strong service-oriented mindset toward both internal teams and customers, with the ability to work well under pressure and demonstrate accountability.
• Ability to take ownership, make decisions, and drive results in a fast-paced environment.

Travel:

• 15-20%

Work Location and Status:

• Full time, Hybrid position
• No visa/legal sponsorship

Compensation:

• Compensation commensurate with experience
• Competitive benefits package and employee programs
• Strong personal and company growth opportunities

For candidates in the states of California, Colorado, New York and Washington, the anticipated annual base salary for this role is between $70,000 - $97,000 This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role.

Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow.