Client Experience Coordinator

Sunline Landscapes is a leading company in the landscaping industry, dedicated to providing exceptional service and creating beautiful outdoor spaces. The Client Experience Coordinator plays a crucial role in ensuring client satisfaction and supporting the company's growth. This position involves a blend of administrative, sales, and marketing responsibilities, focusing on enhancing client relationships and brand awareness. The ideal candidate will be strategic, creative, and detail-oriented, contributing to the company's mission and values.

Responsibilities

• Provide excellent client service and support, aligning with the company's brand and values.
• Support sales and marketing teams by assisting with strategy, campaign management, and content creation.
• Manage and update client information in the company CRM, ensuring a positive client experience.
• Handle client inquiries, complaints, scheduling, cancellations, and billing questions.
• Coordinate marketing objectives and strategies with leadership and outsourced teams.
• Collaborate with senior management to align marketing efforts with company goals.
• Manage marketing budgets and analyze campaign performance to optimize ROI.
• Assist with the development of marketing materials and content strategy.
• Oversee and update the company website, ensuring technical SEO and content accuracy.
• Support the sales team by generating leads and following up on estimates.
• Collaborate with HR for brand promotion at events and digital recruiting campaigns.
• Coordinate video and photography shoots for marketing purposes.

Qualifications

• Bachelor’s degree in Marketing, Communications, or related field, or a minimum of 3 years related experience.
• 2 years of administrative experience and 3 years of customer service experience.
• Experience in content management, creative writing, and media negotiations.
• Proficiency in CRM and CMS platforms, specifically WordPress.
• Knowledge of SEO, Google Ads, and email marketing best practices.
• Basic photo, video editing, and graphic design skills.
• Strong communication, multi-tasking, and time management skills.
• Ability to analyze data and make strategic recommendations.
• Proficient in Microsoft Word, Excel, and Adobe Suite products.
• Fluency in English; bilingual in Spanish is a plus.

Compensation:
Hourly pay range: $20 - $25 an hour, depending on experience

Company Benefits:

• 401k up to 4% company match
• Medical, dental, and vision insurance
• Life insurance
• Supplemental life insurance is available
• Short-term and long-term disability insurance is available
• Vacation Time
• Paid Holidays
• Personal Time Off
• Company swag
• Uniforms
• Weekly Spanish and English classes when available
• Incentive, referral & bonus programs
• The opportunity to work on unique projects

Normal Work Schedule: This position is expected to work at minimum the following schedule – Monday through Friday, 8am – 5pm, some occasional evening and weekend work may be required as job duties demand and sometimes overtime may be necessary.

Location and Travel: This job operates in an office environment. Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.