What are the responsibilities and job description for the Director of Service Operations position at Sunnova?
Brief Description of Sunnova
Sunnova (NYSE : NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses.
At Sunnova, we embrace diverse perspectives, vibrant creativity and forward-thinkers who share our zeal for a sustainable future. A career with us means pushing beyond traditional limits, exploring new horizons, collaborating with like-minded peers, and transforming the energy industry for the better.
If you're excited about being a part of the fastest-growing segment of the energy industry, we encourage you to apply!
The Director of Service Operations Position
Sunnova Energy is seeking a strategic and operationally focused Director of Service Operations to lead our Global Command Center. This critical leadership role will oversee all customer intake, system diagnostics, technical triage, and field service dispatching operations. The role demands an innovative leader who can optimize service delivery while balancing customer satisfaction, operational efficiency, and resource utilization.
As the leader of our Global Command Center, this position requires end-to-end ownership of the service delivery process - from initial customer contact through problem resolution. The Director will be instrumental in developing and implementing scalable solutions to automate manual processes while maintaining high service quality standards.
Key Responsibilities
Operational Leadership & Service Delivery
- Leads Global Command Center operations including intake, processing, diagnostics, triage, and dispatch
- Develops and implements standard operating procedures for service delivery excellence
- Establishes and monitors KPIs for service response times, resolution rates, and customer satisfaction
- Optimizes resource allocation and technician utilization across service territories
- Creates automated workflows to streamline service delivery processes
Technical Leadership & Innovation
Team Leadership & Development
Cross-functional Collaboration
Minimum Requirements
Preferred Qualifications
Additional Knowledge, Skills and Abilities
Working Conditions
Benefits
Sunnova offers a generous employee reward package that includes :
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people. If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process.
If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer / pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.
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