Order Processing Specialist

Company Description

Sunny Sky Products is the leading manufacturer and distributor of specialty beverage concentrates and beverage enhancers. Our premium beverage products reach an array of retail customers including convenience stores, restaurants, concessions, and institutional facilities. Our state-of-the-art manufacturing facility and corporate office is located in Houston, TX, where we produce a variety of thirst-appealing beverages including fountain soft drinks, fountain flavors, tea, tea sweeteners, frozen beverages, juices, Hispanic beverages, and coffee toppings and flavoring syrups.

Job Description

We are currently seeking a highly organized and detail-oriented team player to join our team as a Customer Service/Order Processing Specialist. This individual acts as a primary order processer and customer liaison by providing accurate order data processing and by resolving order-related discrepancies with our customer base to ensure that orders are processed according to policies and customer requirements. The ideal candidate should possess excellent verbal and written communication skills, demonstrate great time management, and manage multiple assignments in a fast-faced environment. This fast-paced data driven role requires an understanding of a variety of systems and procedures, strong problem-solving skills, an impeccable attention to detail, the ability to successfully facilitate the flow of information both internally and externally, and the ability to adapt to changing priorities.

Major Job Functions -

• Accurately enter customer purchase order data received through various modes
• Verify order details such as product, quantities, pricing, and shipping information to ensure accuracy
• Ensure all incoming orders are processed in a timely manner and are in line with Sunny Sky standards
• Develop and maintain a vast knowledge of products and services offered
• Provide prompt order updates and exceptional customer service on order inquiries in a professional manner
• Coordinate with Accounts Receivable to mitigate credit risk
• Work with production and distribution teams to understand order status and fulfillment times
• Be aware of customer trends and other considerations to provide observations and updates to the operations team
• Daily billing for all orders shipped
• Send daily invoices through various modes (e.g., QuickBooks, EDI, Customer Portals)
• Update company financial files and generate reports from multiple manufacturing facilities
• Other duties as assigned.

Ideal Requirements

• Previous experience in high volume data entry and customer billing with a large customer base
• Strong attention to detail and ability to maintain accuracy while working with large volumes of data in a fast-paced environment
• Strong problem-solving skills and the ability to adapt to changing priorities
• Ability to multi-task, prioritize and possess strong time management in a fast-paced environment
• Highly organized with excellent communication skills
• Knowledge with logistics; LTL, TL and freight rates
• Excellent customer service skills and the ability to build and maintain strong working relationships with co-workers, customers, and other departments across multiple manufacturing facilities
• Knowledge of Microsoft Office and other common technology platforms/tools
• Previous experience working in an ERP system, knowledge of Fishbowl, QuickBooks, and SAP a plus
• Understanding of EDI and other methods of receiving orders

Compensation: Commensurate with experience.

Benefits: Health insurance, life insurance, cafeteria plans, 401(k), vacation, and more

Sunny Sky Products-is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Sunny Sky Products-makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Company Information is available on our website at www.sunnyskyproducts.com