Patient Care Operations Manager

About SunnyDays Therapy:

The future is bright with SunnyDays Therapy! SunnyDays Therapy is a growing pediatric clinic offering Speech Therapy, Occupational Therapy and Physical Therapy services. We are here to grow minds, bodies, and spirits by providing therapy services that address children holistically and in a nonjudgmental manner. We strive to continually improve our state-of-the-art treatment techniques and to create a practice model that both parents and therapists love. We value honesty and creativity, and we respect the clients, therapists, partners, and community we serve.

Why Join Our Team:

• Unique work environment where each team member is valued and supported to do their best work
• We promote flexibility and embrace work/life balance
• We are expanding fast with many opportunities for professional growth
• Our amazing company culture – team members genuinely care about each other and have fun together!
• Our clients love us

Our Locations:

We have clinics in Chanhassen, Edina, Maple Grove, Minnetonka, St. Michael/Albertville, Monticello, and Waconia.

Schedule:

This is a full-time position with on-site responsibilities across multiple clinic locations. The position may require occasional evening or weekend hours to support clinic operations.

Patient Care Operations Manager Position Summary:

The Patient Care Operations Manager is responsible for overseeing the daily functions and workflows of the Patient Care Coordinators (PCCs) and front desk operations across all SunnyDays Therapy clinic locations. This role ensures seamless operations, exceptional patient and family experiences, and adherence to organizational policies and regulatory standards. The manager collaborates with clinical and administrative leadership to drive efficiency, optimize staffing, and enhance service delivery. This is an on-site position that requires work at multiple clinic locations.

Key Responsibilities:

• Leadership and Staff Management: Directly supervise Patient Care Coordinators (PCCs) across all clinic locations, providing training, coaching, and mentorship. Conduct regular performance evaluations and facilitate ongoing professional development for team members. Develop and implement staffing schedules, ensuring adequate coverage at all times. Develop and maintain a positive team culture that prioritizes collaboration, empathy, and patient-centered care.
• Operational Oversight: Oversee front desk operations, including client scheduling, intake processes, and management of lobby environments. Monitor and ensure compliance with HIPAA regulations and SunnyDays Therapy's privacy policies. Conduct routine audits of processes and identify areas for improvement. Standardize procedures across locations for efficiency and consistency in patient experiences.
• Client Experience: Foster a welcoming and professional environment for all clients and families. Ensure patient policies and patient education are managed for all clients. Handle escalated client concerns with professionalism and ensure timely resolution. Implement strategies to gather and act on client feedback to enhance satisfaction and loyalty.
• Administrative Duties: Support the management of new client intakes, incoming referrals, insurance verifications, and other administrative workflows. Oversee the collection of patient paperwork, processing of documentation, and scheduling adjustments. Ensure the accurate and timely distribution of mail, faxes, and supplies across locations.
• Team Collaboration: Collaborate with therapists and clinical staff to optimize schedules and align patient care with therapist availability. Serve as the liaison between Patient Care Coordinators, clinic leadership, and operational teams. Participate in leadership meetings, contribute to operational planning, and implement new initiatives.
• Quality Assurance and Reporting: Monitor key performance metrics such as client flow, scheduling efficiency, and overall client satisfaction. Prepare reports and data analyses for leadership, identifying areas for improvement and implementing solutions.
• Special Projects and Initiatives: Lead or support special projects related to clinic operations, patient experience, or process improvements. Stay informed of industry trends and recommend innovative solutions to enhance operations.

Salary and Benefits:

We offer a full-time base salary of $60,000 - $80,000/annually based on experience and qualifications, with annual bonus potential and annual performance-based increases. We also offer a competitive benefits package including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Short Term Disability
• Retirement Plan
• Paid Holidays
• PTO
• Referral Program

Required Qualifications:

• Bachelor’s degree in Healthcare Administration, Business Management or a related field.
• Minimum of 3-5 years of experience in a leadership role.
• Leadership and Team Management:Proven ability to lead and manage teams of 7-10 individuals, fostering collaboration, accountability, and professional growth. Demonstrated experience in holding team members accountable for meeting goals and maintaining performance standards. Skilled in designing, implementing and evaluating training programs to enhance team capabilities and knowledge.
• Process Improvement and Operational Excellence: Strong background in process improvement methodologies (e.g., Lean, Six Sigma, or similar frameworks). Track record of analyzing workflows, identifying inefficiencies, and implementing practical, measurable solutions to optimize operations.
• Communication and Interpersonal Skills: Exceptional verbal and written communication skills to effectively interact with team members, patients, and families. Ability to handle escalated issues with professionalism and resolve conflicts effectively.
• Goal Setting and Performance Monitoring:Experience setting, tracking, and achieving team goals aligned with organizational objectives. Proficiency in using data to monitor performance, generate insights, and provide constructive feedback to team members.
• Technical Proficiency: Proficiency in Microsoft Office Suite. Comfortable learning and implementing new technologies to improve operational efficiency.
• Adaptability and Problem-Solving: Ability to adapt quickly to changing priorities and handle multiple tasks in a dynamic environment. Strong problem-solving skills with a focus on proactive and innovative solutions.
• Compliance and Confidentiality: Commitment to maintaining client confidentiality and ensuring compliance with HIPAA regulations and organizational policies.

Physical Requirements:

This job operates in a professional office environment and regularly spends long periods sitting and using office equipment and computers. Tasks are repetitive using hands, fingers, and arms, headphones, speaking clearly and listening actively, occasionally lifting 5-10 pounds.

Visit Our Careers Page to Learn More and Apply: https://sunnydaystherapy.com/Employment.html

SunnyDays Therapy is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $60,000 - $80,000