Dealer Operations Specialist

Do you want to change the world? We do, too. 

SunPower is changing the way our world is powered every day with a passionate and driven team of more than 3,660 full-time employees in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.

Summary of Role:

The Dealer Operations Specialist role suits a self-motivated, results-oriented individual who is comfortable in an entrepreneurial culture within a big company. The ideal candidate is capable and interested in forming and implementing business processes and supporting the dealers in all aspects of doing business with SunPower.  To succeed in this role, the candidate will possess a combination of detail-oriented execution skills and the ability to convince external and internal stakeholders of the validity of the approach. 

Knowledge, Skills, and Abilities:

•Proven successful experience working business-to-business or business to customer

•Must work well independently

•Strong organization skills and ability to prioritize

•Ability to thrive in a high-intensity, dynamic work environment

•Must have an entrepreneurial mindset

•Experience working with business owners

•Strong interpersonal skills; excellent written and oral communications skills; team player attitude

• Dealer Operations Specialist will advocate for dealers when interfacing internally with invoice compliance, channel management, supply chain, originations, order to cash, and other cross-functional teams.  
• Dealer Operations Specialist will actively solicit feedback to help improve the partnership.  This role includes ongoing training on SunPower operational processes to ensure dealers understand what is to be submitted to collect dealer fees, how to place orders and how to process return material authorizations.  They will educate them on SunPower policies with financiers that may result in credit expirations, notice to proceed violations, and financier deadlines, among other things.  
• Weekly Business Review with Dealers – Dealer Operations Manager is given a bottom’s up forecast of contracts SunPower expects to recognize revenue for any given quarter.  They report back to internal stakeholders’ dealer intelligence impacting installations and activations, preventing revenue recognition.
• Lead weekly Regional Group Huddle (RGH) with internal stakeholders to provide status on pending dealer applications, open return material authorizations, aging contracts, cycle time, and open sales orders
• Establish relationships with Dealers' back-office admin and identify blockages with processes
• Monitor Dealer Scorecard to ensure cycle time, cancellation rate, and open tier3 cases are within program guidelines
• Compliance Enforcement – evaluate compliance with dealers not meeting the Service Level Agreements.  Business registration must be kept current with active Contractors License, General Liability, Worker’s Compensation, and Builders' Risk
• Real-time operational chat support
• Exception management tracking – proactively monitor sales orders with scheduled ship dates not picked to ensure deliveries are not missed
• Termination - work with internal operations teams, SunPower Sales Manager, and dealer to recover SPWR assets, minimize SunPower financial exposure, follow through with the termination process and manage the transfer of the installation to another dealer 
• Reinforce communications

• Bachelor's degree and at least three years of work experience
• Proficient in MS Excel and MS PowerPoint

  Pay Range : $76,032-$114,048         

Other rewards may include annual bonus eligibility, short and long-term incentives, and a comprehensive and competitive benefits program which includes health insurance coverage, employee wellness, life and disability insurance, a retirement savings plan, paid holidays, paid time off, and so much more.

                *Please note the pay range provided is a good faith estimate for this position only and in the geographical location noted.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At SunPower, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Equal Employment Opportunity

The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

EOE Minorities/All Genders/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation

SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

NOTICE TO ALL APPLICANTS AND EMPLOYEES

Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.

Salary : $76,032 - $114,048