What are the responsibilities and job description for the Installed Services Supervisor position at Sunpro?
Overview
Are you looking to work for a company that truly values their employees?
Would you like to become involved in projects that benefit your communities?
Do you want to work with leaders that invest in their team members?
Are you ready to work for a stable, innovative, and fast-growing company?
If you answered yes, join us at Sunpro as we keep building better communities. Our diverse company culture is one reason employees choose to grow with Sunpro. In return for your contributions, you will be rewarded with career growth opportunities, an incredibly competitive market salary, and other benefits that include:
- Paid time off (PTO)
- Paid Holidays
- Comprehensive medical, dental, and vision insurance plans
- 401(k) with a high percentage match
- Generous profit sharing
- Cell phone stipend
- Referral bonus opportunities
- Employee discounts
- And more!
JOB TITLE: Installed Services Supervisor
JOB LOCATION: Salt Lake City
REPORTING TO: Location Manager, Project Manager, or Senior Project Manager.
EXEMPTION STATUS: Salary (Exempt)
SUPERVISORY: Yes
FUNCTION: Responsible for successfully supporting the sales process, managing customer &
subcontractor requirements. Providing customer support and coordination of SPC products and
installation services for exterior doors, windows, interior millwork, and door hardware.
KEY ACTIVITIES:
- Visualize, fulfill, and implement the company vision and core values.
- Provide quarterly performance feedback to individual subcontractors and provide necessary training to promote growth and development.
- Provide project updates and performance feedback data to relevant stake holders, including Project Manager, Location Manager, Sales Reps, customers, and key project personnel.
- Coordinate with Sales Reps to ensure they are equipped with all necessary information and measurements to drive sales and to develop customer relationships.
- Establish and maintain positive relationships with key customers.
- Collect and track project quality data through multiple channels, including customer feedback, input from superintendents, direct observation, and other sources.
- Maintain equipment and tools through regular inspection and effective preventative maintenance program. Actively participate in safety meetings.
- Perform operational and financial audits in accordance with best practice standards.
- Maximize overall performance quality by effectively communicating job standards, customer needs, timelines to installers, and double-checking all outgoing paperwork & job assignments.
- Maintain clean, safe and effective site and working conditions.
- Schedule and supervise work crews (in house or subcontractors) according to project needs and available resources.
- Attend subcontractor meetings.
- Regularly visit job sites and evaluate project needs.
- Perform field measurements according to project specifications. Compile lists for ordering needs. Coordinate job site deliveries.
- Review project costs, which may include processing in house payroll.
- Experience in handling warranty claims.
- Coordinating and scheduling of products.
- Perform other duties as required.
KNOWLEDGE AND SKILLS
- Strong ability to evaluate individual and team performance and to create accountability.
- Effective written and verbal communication skills.
- Solid mathematical skills conducive to measurement, payroll calculation, and basic data analysis.
- Ability to develop and mentor others and foster teamwork through strong interpersonal skills.
- Ability to achieve performance objectives in a time-sensitive and quality centered environment.
- Demonstrate initiative and reliability with minimal supervision.
- Proven hands on experience with installing products such as windows, doors, millwork, and hardware.
EDUCATION/EXPERIENCE
- High School Diploma or GED.
- 3-5 years experience managing a team in the construction industry.
- Carpentry experience preferred.
- Proficient in Microsoft Excel.
- Estimating
- Creating and compiling project job submittals.
PHYSICAL REQUIREMENTS
- Physical Work Requirements - Medium: exerting up to 75 lbs of force regularly.
- Repetitive motion associated with operating equipment.
- Regular exposure to the elements.
- Frequent bending, standing, lifting, and ongoing physical activity.
- Navigate and comfortably visit large commercial and multifamily job sites to take job site measures and coordination with subcontractors, and customers.
This description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making employment decisions. Duties associated with this job and the corresponding job specification may be changed at any time to accommodate Company business needs.
Sunpro is an Equal Opportunity Employer.
