What are the responsibilities and job description for the Leasing Agent position at SUNRIDGE MANAGEMENT GROUP INC?
DUTIES AND RESPONSIBILITIES • Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments. • Must have complete knowledge of Fair Housing Compliance laws or attend Fair Housing Training within the first 90 days of employment. • Must have complete knowledge of lease contract, application and other addenda. • Must have complete knowledge of Sunridge policy and procedures as outlined in the Employee Handbook and Operations Manual. • Must immediately notify his or her immediate supervisor or AVP of any illegal conduct by a vendor, resident or other employee. MARKETING AND LEASING • Maintain a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet. • Maintain work area in a clean and organized manner. • Inspect models and make ready vacancies daily to ensure cleanliness. • Answer incoming phone calls and handle each call whether it is a prospect call, irate resident, service request, etc. Transfer calls to Assistant Manager or Manager when appropriate. • Greet prospective residents, qualify and determine their needs and preferences, professionally present the community and specific apartment(s) while pointing out features and benefits. • Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing the property and for improving resident satisfaction. • Perform outreach marketing duties. ADMINISTRATIVE • Correctly complete all lease applications, process application verification and notify prospective residents of results. • Complete all lease paperwork including related addenda per SunRidge policy. • Accept rent and deposit – not to include cash or incomplete money orders. Provide receipt upon request using only approved SunRidge receipts from receipt book. • Complete Guest Information form on all prospects, send thank you notes and perform follow up. • Enter phone and/or walk-in traffic from Welcome Cards into the computer daily • Physically inspect property when on grounds, pick up litter and report any service needs to Manager, to include cluttered patios, inoperable vehicles, broken windows, water leaks, etc. • Inventory office supplies on a weekly basis. Report needs to manager. • Organize and file appropriate reports, leases and paperwork daily. • Attend company meetings when requested. • Document all resident communication (verbal and written) in lease file conversation log. • Assist Manager and Assistant Manager in preparation of daily and weekly reports, market surveys, etc. • Accompany outside vendors on service request calls for occupied apartments when necessary.
Powered by JazzHR
K1mjNkYK9O
