Patient Specialist

Sunrise Community Health Summary

Founded in 1973, Sunrise Community Health is dedicated to delivering high quality, affordable healthcare to Weld, Larimer, and surrounding counties in northern Colorado. With exceptional providers and convenient locations, we support each patient’s journey to wellness and are committed to our community’s health and well-being.

Patient Registration Specialist:

The Patient Registration Specialist is responsible for managing patient registration, financial screening, and program eligibility review to ensure accurate application of payer sources and seamless clinic operations. This role combines patient-facing interactions with administrative duties to support clinic flow and patient access to care. The specialist collaborates with medical and dental clinical teams, community resources, and funding agencies to enhance patient health outcomes and financial compliance.

Position Summary:

With a Quality, Customer First, and Compassionate approach, The Patient Registration Specialist will:

Financial Screening and Eligibility:

• Conduct patient interviews to determine eligibility for financial programs, including Medicaid, Medicare, and other payer sources.
• Process new patient enrollments and re-evaluate existing patients for updated eligibility status.
• Verify and document patient financial information, including income and address verification.
• Submit Medicaid applications within required timeframes.
• Maintain logs and follow up on pending Medicaid cases, approvals, and denials.
• Counsel patients on financial assistance programs, eligibility criteria, and associated services.
• Offer voter registration assistance when applicable.

Patient Registration/Check-in and Data Management:

• Greet and register patients, collect, or verify basic and billing information, and create or update patient records in the electronic health system (EHR).
• Collect co-pays, reconcile daily cash reports, and counsel patients on account balances.
• Distribute and review required registration and consent forms with patients, ensuring compliance with clinic policies.
• Electronically scan and organize documentation into patient records.

Clinic Operations and Customer Service:

• Provide excellent customer service while maintaining patient confidentiality and privacy per HIPAA standards.
• Support clinic flow by assisting walk-in patients, coordinating patient flow with enrollment processes, and managing scheduling needs.
• Conduct reminder calls for scheduled appointments and monitor patient wait times.
• Participate in pre-visit planning with care teams, ensuring appointment schedules are prepared and instructions are documented.
• Effectively address patient needs or concerns as part of quality assurance efforts.

Collaboration and Compliance:

• Work in collaboration with clinical staff, providers, and community resources in a team-based care model.
• Ensure compliance with state, city, county, and federal funding regulations.
• Stay informed about clinic programs and services, explaining these to patients as needed.
• Participate in initiatives to improve patient care access and clinic performance.

Other Duties:

• Assist in maintaining the clinic’s operational flow.
• Perform additional tasks as assigned to meet patient and organizational needs

Minimum Qualifications:

• High School Diploma/ GED
• 1-3 years of relevant on the job experience.
• A minimum of 1 year experience in third party billing, state funded programs, payer source, and billing procedures is preferred.
• 2 years of clerical experience and / or training ideally.
• Bilingual proficiency in English and Spanish is preferred.

Perks and Benefits:

At Sunrise, we pride ourselves in over 50 years of exceptional support to our community and employees. Sunrise is dedicated to guiding every employee towards professional growth and development by supporting them through training and tuition reimbursement. We value a healthy work life balance by providing generous paid time off. Employee opinions are valued, and we listen to employees through employee engagement surveys and the sharing of diverse ideas!

Sunrise Community Health offers a generous range of benefits.

Generous PTO and Leave Times:

• Up to 8-weeks of Paid Time Off (to include Vacation, Personal, 12 observed Holiday, and Sick Leave)

Health, Medical, and Wellness Benefits:

• Medical Insurance
• Dental & Vision Insurance
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Long-Term Disability (LTD)
• FSA Medical Flexible Spending Account
• FSA Dependent Care Spending Account
• Employee Assistance Program

Financial Benefits:

• Competitive 401K Plan
• Loan Forgiveness Programs*
• Referral Bonus

Professional Development:

• Tuition and Training Reimbursement
• Agency Wide Training
• Master Class Subscription

Get Involved:

• Employee Recognition Programs

• 
  Providers can apply for the State or Federal loan repayment program.

Current immunizations are required to work at Sunrise Community Health and may vary dependent upon the position. Influenza (Flu) Vaccine is required for ALL staff. COVID vaccine is highly encouraged.

Sunrise Community Health is an Equal Opportunity Employer. We value a diverse, inclusive workforce that enriches our culture and our mission to provide affordable access to quality healthcare for all. Qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state, or local laws. Accommodations are available for applicants with disabilities.