What are the responsibilities and job description for the Entry Level IT Support Technician position at Sunrise Express Inc?
Description Sunrise Express seeks a knowledgeable IT Support Technician with experience in end-user support, servers, software, basic networking, VM Ware, and project management experience who manages their time well to assist the IT Company.
Responsibilities Act as the initial contact for all in house IT-related issues and requests. Assist with prioritizing support tickets before escalating to the outsourced IT company if needed. Resolve minor technical issues such as password resets, printer setups, and basic software or hardware troubleshooting. Assist employees with connecting to networks, email clients, and other essential systems. Act as a liaison between internal staff and the outsources IT company. Communicating technical issues clearly and track the resolution process. Maintain IT inventory and keep records of company hardware, software and other miscellaneous items. Set up workstations, for new hires or moving workstations as needed, and other duties as assigned.
Qualifications: Five or more years of IT experience; certifications preferred; transportation industry experience preferred but not required; experience working with servers; experience working with networking equipment; and experience working with end users providing support.
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
People with a criminal record are encouraged to apply
Education:
- Associate (Preferred)
Work Location: In person
Salary : $40,000 - $55,000
