What are the responsibilities and job description for the Hotline Assessor position at Sunrise Homeless Navigation Center?
Company Overview
Sunrise Homeless Navigation Center, established in 2015, is dedicated to providing pathways to housing for individuals experiencing homelessness. Our innovative, trauma-informed, and person-centered approach integrates various services under one roof to ensure comprehensive support and community engagement.
Summary
We are seeking a Hotline Assessor to join our team at Sunrise Homeless Navigation Center. In this role, you will be pivotal in assessing the needs of individuals reaching out for assistance, ensuring they receive the appropriate resources and support. Your contributions will directly impact our mission to provide holistic care and transform the lives of those we serve.
Responsibilities
- Conduct assessments for individuals contacting the hotline to determine their immediate needs.
- Provide crisis management support and connect clients with appropriate resources.
- Document interactions accurately in compliance with organizational policies.
- Collaborate with outreach teams to facilitate seamless service delivery.
- Engage in ongoing training and development to enhance assessment skills and knowledge of available services.
- Support clients in navigating housing options and wraparound services.
Requirements
- Experience in crisis management or direct support roles is essential.
- Familiarity with addiction counseling practices is preferred.
- Strong communication skills and ability to work collaboratively within a team environment.
- Knowledge of clinical research methodologies is a plus but not required.
- Understanding of medical documentation standards is beneficial.
If you are passionate about making a difference in the lives of individuals experiencing homelessness and possess the skills needed for this vital role, we invite you to apply today and join our dedicated team at Sunrise Homeless Navigation Center!
Job Type: Part-time
Pay: $23.00 - $25.00 per hour
Expected hours: 30 per week
Benefits:
- Employee assistance program
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
People with a criminal record are encouraged to apply
Application Question(s):
- Are you comfortable working independently with minimal supervision while utilizing technology to complete tasks? This role requires proficiency in tech support and the ability to operate various equipment efficiently. If selected for the role, candidates will be required to complete a skills assessment test.
- Are you comfortable handling difficult conversations, including callers in distress or experiencing a mental health crisis?
Experience:
- homeless services: 1 year (Preferred)
Ability to Commute:
- Austin, TX 78745 (Required)
Ability to Relocate:
- Austin, TX 78745: Relocate before starting work (Required)
Work Location: Hybrid remote in Austin, TX 78745
Salary : $23 - $25
