Hub Wellness Case Manager

About Sunrise: Since 2015, Sunrise Homeless Navigation Center is the largest provider of homeless services in Travis County! We offer pathways to housing for people experiencing homelessness through low-barrier access to wraparound services by providing innovative, trauma-informed, and person-centered programming that engages our communities and leads system-wide transformation. Through the Sunrise Hub day center, Sunrise Hotline call center, Sunrise Mobile outreach and shelter services, and Sunrise Housing program we serve almost 20,000 people experiencing homelessness each year.

Job Title: Wellness Case Manager

Position Status: FT Hourly

Location: In-person at Hub

Compensation: $25

Reports To: Wellness Program Manager

FLSA Classification: Non-Exempt

Position Summary: The Wellness Case Manager serves as an on-site coordinator and client advocate, providing medium-touch case management focused on assessing client needs and facilitating connections with partner agencies and the healthcare system for comprehensive care. This role emphasizes collaboration and continuity of care, rather than intensive case management or maintaining a caseload, allowing clients to access the services and resources they need to achieve their wellness goals.

The Wellness Case Manager supports clients through medication management, coordinated assessments, appointment management, communication with healthcare systems, benefits applications and treatment goal development while acting as a liaison between Sunrise teams and external partners to ensure effective service delivery for high-acuity and regular clients alike.

This position is funded through a 9-month grant until 09/30/2025, with the intention of securing alternative funding sources to sustain the role beyond the initial term.

Position Qualifications:

• Bachelor’s degree required; Master’s degree (MSW, MPH, LPC, CHW) preferred.
• Experience with trauma-informed, harm-reduction approaches in supporting individuals facing homelessness, mental illness, substance use, and medical challenges.
• Demonstrated experience in case management within a healthcare or social services environment.
• Proven ability to collaborate with partner agencies to ensure quality service delivery.
• Excellent organizational, time management, interpersonal, and communication skills.
• Ability to multitask, track client data, and interface with multiple agencies.
• Self-starter with strong team-building skills, capable of thriving in a fast-paced work environment.
• Ability to collaborate with others in an interdisciplinary environment
• Current, valid Texas Driver’s License with an acceptable driving record.
• Minority applicants and individuals with lived experience of homelessness are encouraged to apply.

Position Responsibilities

Client Assessment and Care Coordination

• Conduct Coordinated Assessments with identified wellness clients and oversee Wellness Entry/Exit processes.
• Assist clients in creating personalized treatment goals and connect them with partner agencies, such as the CUC, IC, MAP, and other providers, to achieve those goals.
• Serve as the primary point of contact for Sunrise teams to coordinate care and services for clients, ensuring seamless collaboration across programs.
• Track high-acuity client appointments in Therapy Notes and maintain clear documentation to monitor their progress and engagement with services.

Medication Management

• Manage the ordering, secure storage, and distribution of medications, ensuring compliance with safety protocols and client access to essential prescriptions.

Continuity of Care

• Act as a liaison between Sunrise resources, partner organizations and healthcare systems to provide continuity of care for clients, ensuring their wellness needs are met comprehensively.
• Facilitate communication between clients and service providers and healthcare systems to minimize barriers and enhance service delivery.

Program Support and Data Management

• Maintain accurate and timely documentation in HMIS, Therapy Notes, and other systems to track client data and program outcomes.
• Monitor wellness program metrics and contribute to reporting processes, ensuring compliance with organizational and funding requirements.

Client Education and Empowerment

• Provide guidance and education to clients about available wellness services, encouraging self-sufficiency and informed decision-making.
• Support clients in achieving their treatment goals by connecting them to resources such as medical care, mental health services, and substance use programs.

Position Considerations:

• Position hours are 8 am-5 pm, with a lunch break after 1:30 pm.
• This role requires a high degree of collaboration with internal teams and external partners.
• Flexibility is essential as Sunrise’s operations continue to expand and evolve.
• Reliability and timeliness are required in this role.

Sunrise Homeless Navigation Center is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of color, race, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunity.

Job Type: Full-time

Pay: $25.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Application Question(s):

• Can you describe your experience with trauma-informed and harm-reduction approaches in supporting individuals facing homelessness, mental illness, substance use, or medical challenges?

Experience:

• homeless services: 1 year (Preferred)
• medical case management: 1 year (Preferred)

Work Location: In person

Salary : $25