Total Rewards Assistant

COMMUNITY NAME

JOB OVERVIEW

We are seeking a detail-oriented and proactive Human Resources Assistant to join our HR team. As a Tier 1 Support Assistant, you will serve as the first point of contact for incoming inquiries related to HR matters. Your primary responsibility will be managing the Compensation, HRIS, & Benefits inbox, responding to common employee questions, and triaging more complex issues to the appropriate HR team members. This role requires quick response times, excellent communication skills, and the ability to assist with routine HR-related inquiries efficiently.

RESPONSIBILITIES & QUALIFICATIONS

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

• Monitor and manage the HR inboxes, ensuring timely responses to all inquiries.
• Provide quick, accurate, and helpful responses to basic HR-related questions, such as commissions, recruiting system, benefits, time-off policies, and general HR procedures.
• Assist employees with navigating the HR self-service portal and related systems.
• Triage complex or specialized issues to the appropriate HR team members, ensuring a smooth handoff and follow-up.
• Maintain an organized inbox and track outstanding inquiries to ensure follow-up and resolution.
• Help create and maintain HR documentation, FAQs, and knowledge resources for employee self-service.
• Ensure confidentiality and compliance with HR policies while handling sensitive employee information.
• Contribute to improving HR processes by identifying recurring issues and suggesting solutions for common inquiries.
• Manage invoice coding and submission for approval for the human resources department
• Complete and submit pay requests as needed
• Inputs team member data in company systems and reviews output for accuracy
• Follow established procedures for updating, validating, and correcting team member records or other related HR data
• Assist in the ongoing review, testing and implementation of HR information systems and software
• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met
• Perform other duties as assigned

Core Competencies: 

• Clear and concise written and verbal communication.
• Ability to communicate with various levels of employees, ensuring clarity in responses.
• Demonstrates a strong desire to help employees by providing timely and accurate information.
• Anticipates employee needs and strives to resolve issues quickly and professionally.
• Manages multiple inquiries simultaneously while prioritizing effectively.
• Ability to respond promptly to inquiries, maintaining efficiency without compromising quality.
• Ability to identify and resolve basic HR-related issues independently.
• Escalates more complex issues to the appropriate team members with clear context.
• Ensures all data and documentation is handled correctly, with attention to compliance and confidentiality.
• Willingness to adjust to changes in HR policies, processes, and tools.
• Comfortable working in a fast-paced environment where priorities may shift quickly.
• Works well in a team environment, collaborating with HR colleagues to ensure smooth operations.
• Shares insights and suggests improvements to streamline HR processes.
• Understands the importance of maintaining privacy and confidentiality when handling sensitive HR-related information.
• Adheres to HR regulations and policies regarding employee data protection.
• Familiar with HR software, email management tools, and general office applications
• Comfortable navigating HR systems and portals to assist employees effectively.
• Manages workloads and multiple inquiries efficiently, ensuring that all inquiries are addressed or properly escalated.
• Keeps the HR inbox and related systems organized for easy tracking of tasks and resolutions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

• High school diploma or GED equivalent preferred
• Previous experience in HR, customer service, or administrative support is a plus.
• Strong written communication skills with the ability to provide clear and concise information.
• Excel and analytical skills a plus
• Recruiting and benefits knowledge a plus
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with HR systems and software (preferred but not required).
• Detail-oriented with a commitment to delivering accurate information.
• Excellent problem-solving and interpersonal skills.