What are the responsibilities and job description for the Business Analyst - HelpDesk position at Sunrise Systems, Inc.?
Job Details
Job Title: Business Analyst - HelpDesk Job ID: 25-07553 Location: Trenton, NJ (Hybrid) Duration: 08 Month s Contract
Need a Business Analyst with Analysis, testing and customer service experience to work in a Helpdesk support role
Hybrid role requiring 2 days onsite, 3 days remote (no exceptions)
EXCELLENT Communication (verbal and written) and Customer Service skills REQUIRED.
The Business Analyst serves as a business analyst/helpdesk support for projects involving critical data processing systems. Relevant work experience: 3 to 5 years.
Responsibilities:
The BA will be responsible for the support of various applications.
- The analyst will be expected to monitor the helpdesk, accept helpdesk tickets, analyze the problem reported and assist the user with a resolution in a timely manner.
- The analyst will be expected to document the issue and resolution, test the application to replicate the issues reported and be able to understand Use Cases, Business Requirements Documents, User Stories, Test Scripts and any other related documentation. The BA will be expected to work in fast paced projects and will be expected to be organized, multitask, take initiatives and be customer friendly.
Skills required:
- Experience with Business Analysis, Software Testing and Customer Service/End User Support/Helpdesk Support.
- Knowledge of various documentation including BRD, FRD, Use Cases, User Stories, Test Scripts etc.
- Ability to analyze complex business processes, work flows and assist the user with the issue and resolution.
- Good communication skills required.
- 4 year college degree or equivalent study required.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
