What are the responsibilities and job description for the Business Analyst - Helpdesk position at V.L.S. Systems, Inc?
Job Details
Role: Business Analyst - Helpdesk
Location: Mercer County, NJ - Hybrid
Duration: 6 Months
Interview: Skype/Webex/Video
Hybrid role requiring 2 days onsite, 3 days remote (no exceptions)
EXCELLENT Communication (verbal and written) and Customer Service skills REQUIRED.
The Business Analyst serves as a business analyst/helpdesk support for projects involving critical data processing systems for the agency. Relevant work experience: 3 to 5 years.
Responsibilities:
The BA will be responsible for the support of various Judiciary applications.
- The analyst will be expected to monitor the helpdesk, accept helpdesk tickets, analyze the problem reported and assist the user with a resolution in a timely manner.
- The analyst will be expected to document the issue and resolution, test the application to replicate the issues reported and be able to understand Use Cases, Business Requirements Documents, User Stories, Test Scripts and any other related documentation. The BA will be expected to work in fast paced projects and will be expected to be organized, multitask, take initiatives and be customer friendly.
Skills required:
- Experience with Business Analysis, Software Testing and Customer Service/End User Support/Helpdesk Support.
- Knowledge of various documentation including BRD, FRD, Use Cases, User Stories, Test Scripts etc.
- Ability to analyze complex business processes, work flows and assist the user with the issue and resolution.
- Good communication skills required.
- 4 year college degree or equivalent study required.
Question 1
Please provide link to LinkedIn profile if available.
Skill Required / Desired Amount of Experience
- Experience as a Business Analysis Required 5 Years
- Experience with Customer Service/End User Support/Helpdesk Support Required 5 Years
- Ability to analyze complex business processes, work flows and assist the user with the issue and resolution Required 3 Years
- Knowledge of various documentation including BRD, FRD, Use Cases, User Stories, Test Scripts etc Required 5 Years
- Experience with Software Testing Required 5 Years
- 4 year college degree or equivalent study required Required 4 Years
