Data Center Technician - Boydton VA

Job Title : Data Center Technician

Job ID : 24-00943

Location : Boydton, VA

Duration : 6 months contract- W2

About the Role :

Our Team is currently seeking a strong Data Center Technician to support both company-specific servers as well as data center buildouts at customer data centers. The ideal candidate balances strong technical hardware, and verbal / written communication skills, who are also are highly analytical with superior attention-to-detail, self-motivated, and a positive, humble 'results driven' attitude.

Tech will be both internal and external facing with the ability to lead and drive initiatives as assigned to a conclusion.

What you'll do :

Ideally, a candidate will be adept in both hardware troubleshooting and communication skills. However, a candidate strong in one field will be considered if the individual has the aptitude and skills to become an expert in multiple areas.

• Hardware Troubleshooting Related Skills
• Great server hardware knowledge with a deep understanding of all component & system type failures
• Assist in conducting on-field issues until the root cause is determined based on :
• Controlled testing of suspect hardware, system, or firmware
• Engagement of internal engineering departments and the customer
• Proactively and reactively support field deployments globally by :
• Learning new products in the production or lab environment
• New Product Introduction training for site leads and technicians in the field.
• Assist in tracking server fleet health to investigate trends, new unknown issues, and validate that maintaining customer SLA.
• Utilize Linux and Windows Command-Line to troubleshoot hardware.
• Cable management (labeling, dressing, and unintrusive)
• Communication, Foundational Skills, and Competencies
• Daily status updates
• Define, develop, and implement external and internal customer initiatives.
• Proactively support field sustaining activities by
• Developing SOPs, Knowledge articles, & guides
• Conduct training on new issues / resolutions, new technical processes & new tools.
• Attention to detail and accuracy in the investigation of issues, RCA / FA documents, etc. is critical to this role. It is essential to both the customer.
• Provide timely, detailed, precise, and accurate feedback to the Engineering teams on failures, serviceability of servers, and integration with the data center.
• Pre and post-work follow-up for projects.

What You'll Bring :

Preferred :

Experience