User Support Technician II

Job Title : User Support Technician II

Job ID :  25-05916

Location : Remote

Duration : 06 Months On Contract

• The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite.
• The equipment can be mailed.
• The CLIENT  Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests.
• Service Desk Technician II’s provide consultation, elevated support, and / or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology based systems located throughout the state agencies and universities, as well as for private citizens.
• The Service Desk Tech II provides advanced technical support via phone, email, and tickets, working under general supervision of the Service Desk management team.
• Responsible for researching / analyzing issues / problems and soliciting relevant information from users to describe non-routine problems and resolving or escalating them to the next level.
• This position is critical in promoting a positive customer relationship and requires a high customer service orientation, strong interpersonal skills, and advanced troubleshooting skills to provide support to a diverse population.
• This position may be required to work weekends and holidays, as needed.

Required Experience :

Minimum Education and Experience Requirements associate degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accreClient ed institution; and 2-4 years of related work experience; or an equivalent combination of education and experience. Degrees must be from appropriately accreClient ed institutions.

Contact :

Raghu : raghu.m@sunrisesys.com | 732-272-0336 | URL : www.sunrisesys.com