What are the responsibilities and job description for the Customer Service Representative (Biglinual Spanish) position at Sunrise Systems?
Job Summary :
The CWB Representative role supports the CWB contact center by servicing customers through inbound / outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to :
Responsibilities
- Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
- Assume ownership and timeliness in handling callers’ requests in an efficient, accurate and professional manner
- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
- Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
- Maintain performance and quality standards
- Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
- Ability to learn the basic concepts of personal lines insurance principles and Chubb and Combined products offered to our CWB customers
- Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
- Ability to work hours a week on scheduled shift between the hour am-pm CST; work overtime and weekends as needed
- Assist with special requests as needed.
- Complete additional tasks and other projects / duties as assigned
Qualifications
