What are the responsibilities and job description for the S4 Data Center Tech Area Lead at Boydton, VA position at Sunrise Systems?
S4 DC Tech Area Lead
Boydton, VA
6 Months
About the Role
The Area Lead reports to and works closely with the Regional Services Manager ensuring the highest quality of day-to-day operational execution at assigned DC campus(es). This role is accountable for directing technicians and deliverables for the services team, including coordinating parts and labor dispatches, identifying opportunities, planning and problem management.
Responsibilities
- Responsible for ensuring all personnel at the site are trained and in compliance with customer requirements, product support, and Company policies. Will provide feedback on personnel performance and behavior observed to the Regional Manager.
- Leads a team of high-performing, cross-functional personnel in delivery of contracted services support on a day to day basis.
- Fosters a culture of positivity, leads by example in establishing the cultural tenets of People First, Ownership Mentality, Quality, and Partnership.
- Accountable for the overall performance required to achieve the agreed customer support SLAs, and effectively communicates the details of status, issues, problems, successes, and needs for the site.
- Owns and manages the day-to-day relationship with the customer at the site level. Assists the Regional Manager with overall account management as needed.
- Oversees the planning and execution of site assessments, builds, transport, inventory, and deployments across the site. Will request from the Region manager the ordering of any supplies and equipment needed at the site.
- Supports the Region Manager on performance and behavior issues.
Requirements
Minimum Qualifications
