What are the responsibilities and job description for the CPS Billing & IT Specialist position at Sunrise Transportation?
Job Title: CPS Billing & IT Specialist
Department: Finance and IT
Reports To: CFO and IT Director
Reports To: CFO and IT Director
Location: Corp Headquarters
Employment Type: Full-Time
Company: Sunrise Transportation
Company: Sunrise Transportation
Job Overview:
The CPS Billing & IT Specialist at Sunrise Transportation will be responsible for managing billing operations, ensuring accurate invoicing, and supporting the finance team with day-to-day billing tasks. In addition to their primary billing duties, the Billing Specialist will assist with help desk support and IT-related projects. This hybrid role requires a detail-oriented individual with strong analytical and technical skills who can work across both finance and IT functions to ensure smooth operational workflows.
Key Responsibilities:
Billing and Invoicing (70% of the Role)
- Prepare and issue invoices for services provided by CPS including school bus transportation, field trips, and contracted services.
- Review contracts, work orders, and agreements to ensure accurate billing details.
- Maintain and update customer billing records in the internal CPS billing database, including entering weekly customer provided information for adds/changes/drops (routes and mileage).
- Monitor and track payments, ensure timely collections, and follow up on overdue accounts.
- Perform account reconciliations to resolve billing discrepancies or disputes with CPS personnel.
- Generate billing reports for management and assist in financial forecasting.
- Collaborate with internal teams to ensure accuracy and timeliness of billing data during month-end close process.
Help Desk and IT Support (30% of the Role)
- Serve as the first point of contact for employees experiencing IT-related issues, such as password resets, account setup, system access, software, hardware, and network problems.
- Troubleshoot and resolve basic IT issues related to account access, printer connectivity, and system errors.
- Log, track, and escalate IT support tickets to IT manager when necessary to ensure timely resolution.
- Assist in setting up new workstations (computers, printers, etc.) for employees and ensuring they are fully operational.
- Support the IT team with ongoing projects, such as system upgrades, software implementation, or data migrations.
- Participate in the testing and rollout of new technology solutions, providing feedback to the IT team.
Qualifications:
Education & Experience:
- High school diploma or equivalent required; an associate or bachelor's degree in a related field (accounting, finance, IT) is a plus.
- 4 years of experience in a technical billing or accounts receivable role, preferably within the transportation or service industry.
- Experience with IT help desk support or familiarity with basic IT troubleshooting.
- Knowledge of accounting software (QuickBooks, Smartsheet, Microsoft Dynamics, or similar) is preferred.
Skills:
- Strong attention to detail and accuracy in financial data analysis and billing processes.
- Excellent problem-solving skills, with the ability to troubleshoot both financial discrepancies and basic IT issues.
- Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical staff.
- Ability to manage multiple tasks and prioritize work effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and an intermediate understanding of computer hardware/software troubleshooting.
Personal Attributes:
- Self-motivated and eager to learn about new technologies and billing systems.
- Customer-service oriented with a positive attitude and ability to collaborate with cross-functional teams.
- Analytical mindset with a proactive approach to resolving issues and streamlining processes.
Working Conditions:
- Office environment with occasional remote work or field support for IT projects.
- May require lifting or moving IT equipment (computers, monitors, etc.).
- Must be able to manage multiple requests across finance and IT functions.