Caldera Springs Housekeeper

Overview

Be a part of Caldera Springs Housekeeping team! Caldera Springs, as part of Sunriver Resort, is the Pacific Northwest’s premier destination resort community, offering a wealth of luxury vacation homes surrounded by 600 acres of awe-inspiring nature.The Caldera Springs Housekeeper is responsible for ensuring the standards of cleanliness in assigned units are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. The Caldera Springs Housekeeper must follow the required procedures for handling, cleaning, disposing, or moving of objects/materials and/or the clean-up of blood, infectious materials, or body fluids containing blood in accordance with the OSHA Blood-borne Pathogen Standards. They will assist in maintain the AAA Four Diamond Standards.

The Caldera Springs Housekeeper will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Commitment, and Open and Honest communication. They shall strive to always provide exceptional service to both internal and external guests and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort!

Responsibilities

• Maintains cleanliness of resort property. Cleans all accommodations within Caldera Springs, lobbies, lounges, restrooms, corridors, stairways, locker rooms and other work areas
• Assists with cleanliness of public facilities including Lake House and Forest House as needed
• Cleans and sanitizes all designated areas to Sunriver Resort standards
• Perform deep cleans of properties
• Exterior sweeping and cleaning of outdoor furnishings
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor
• Acts with responsibility towards all company property, supplies and equipment
• Changes soiled linens on beds and makes beds following the resort protocol
• Keeps housekeeping caddy clean, stocked and orderly always
• Dusts and polish furniture and equipment
• Empties wastebaskets and transport other trash and waste to disposal
• Replenishes supplies such as drinking glasses, guest amenities, linens, and bathroom linens
• Dusts window blinds
• Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
• Washes windows, walls, ceilings, and woodwork, waxing and polishing as needed
• Operates various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc.
• Clean wash basins, mirrors, commodes, tubs, and showers daily
• Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken windowpanes, missing nuts or screws, beds needing repair, etc.)
• Reports to work on time and according to posted schedule, maintains accurate time records and follows proper standards for issuance of rooms
• Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Up sells other resort services and amenities to guests
• Always maintains a professional demeanor and attitude
• Communicates all pertinent information to the housekeeping team
• Maintains a professional appearance. Follows all Sunriver Resort dress code standards
• Remains alert, courteous and helpful to the guests and colleagues always
• Performs other duties as assigned

Qualifications

• High school diploma or equivalent preferred
• Prior housekeeping/custodial experience preferred
• Prior hospitality experience preferred
• Must be able to accurately follow instructions, both verbally and written
• Must possesses excellent communication skills
• Must be professional in appearance and demeanor
• Must be able to work under pressure
• Must be able to work in a fast-paced environment
• Must always ensure a teamwork environment
• Must have basic knowledge of chemicals and their uses
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must be able to stand on feet throughout the day, with intermittent periods of walking and stair climbing;
• Must be able to lift up to 10 pounds frequently, up to 25 pounds occasionally and rarely 50 pounds (with assistance).