Caldera Springs Recreation Check-In Agent

Overview

Join our team and experience amazing benefits like free golf, free recreation rentals including bikes and marina rentals, paid time off, 50% food and beverage and more! Caldera Springs Recreation Check-in Agent is often the first point of contact for guests and responsible for the overall guest recreational experience at the Caldera Springs Lake House and Quarry Pool and Fitness Center.  S/he is responsible recreation check-in duties, golf course registration, Quarry pool and Fitness Center check-in and upholding all usage policies. The Recreation Check-in Agent will maintain the AAA Four Diamond standards.

The Recreation Check-in Agent will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Commitment, and Open and Honest Communication. The Recreation Check-in Agent shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

Responsibilities

The Outpost:

• Performs all opening and closing procedures of The Outpost and keeping the building presentable during business hours.
• Offers warm and sincere welcome/farewell for all guests including use of guest name & good eye contact with each guest
• Responsible for the daily registration and payment of recreational amenities
• Responsible for golf retail sales
• Maintains upkeep of all desk resources, including refilling brochure rack, making copies of flyers and keeping desk organized and immaculate
• Ensures all materials are current and up to date
• Responsible for key control
• Assists guests with usage of golf equipment, boat rentals and bike rentals when recreation team is unavailable
• Accepts incoming guest correspondence and transmits appropriately
• Resolves guest problems and is empowered to act in absence of manager
• Follows proper check-in procedures
• Ensures upkeep of The Outpost using the HotSOS Work Order system
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Follows set procedures on posting, charges, cashing checks, and refunds

Quarry Pool and Fitness Center Desk:

• Performs all opening and closing procedures of the Quarry Pool and Fitness Center main desk and keeping the building presentable during business hours.
• Offers warm and sincere welcome/farewell for all guests including use of guest name & good eye contact with each guest
• Responsible for the daily registration and enforcing Caldera Springs Owners’ Association pool check-in requirements
• Checking owner and rental guest ID cards for pool access
• Processing requests for Owner Guest Pool Pass purchases
• Informing owners and guests of pools procedures and answering general questions
• Ensure the upkeep of the Quarry facility and informing the Grounds Supervisor or Recreation Supervisor of any safety or maintenance needs for the building/surrounding grounds

General Job Functions:

• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Always maintains a professional demeanor and attitude
• Communicates all pertinent information to the Recreation Supervisor and Operations manager
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to Recreation Supervisor.
• Acts with responsibility towards all company property, supplies and equipment.
• Maintains a professional appearance. Follows all Sunriver Resort dress code standards.
• Remains alert, courteous and helpful to the guests and colleagues at all times.
• Performs phone operations and Concierge duties as necessary
• Performs other duties as assigned

Qualifications

• High school diploma or equivalent required
• At least one year customer service experience required
• Two or four year degree in business, communications, public relations, hospitality or other related field preferred
• Prior hospitality experience preferred
• Must have excellent phone etiquette
• Must have strong computer skills
• Must have strong working knowledge of Microsoft Office programs
• Must be highly detailed orientated
• Must be able to work in a fast paced environment
• Must have excellent listening skills
• Must possesses excellent communication skills
• Must be professional in appearance and demeanor
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests
• Must be able to stand on feet throughout the shift, with intermittent periods of walking;
• Must be able to occasionally lift, carry, push & pull up to 50 lbs with assistance;
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. 
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;
• Must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat);
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat).