What are the responsibilities and job description for the Spa Desk Coordinator position at Sunriver Resort?
Overview
Join the team at Sage Springs Club & Spa as a Spa Desk Coordinator at Sunriver Resort! If you have a passion for wellness, hospitality, and creating memorable experiences, we’d love to hear from you!The Spa Desk Coordinator is responsible for greeting guests and members in a friendly and professional manner. They will book spa and fitness reservations and perform reception and locker room attendant duties for The Spa at Sunriver Resort. The Spa Desk Coordinator will maintain the AAA Four Diamond standards.
The Spa Desk Coordinator will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. The Spa Desk Coordinator shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Responsibilities
- Greets and welcomes guests upon arrival
- Accepts payment from guests
- Books spa appointments
- Distributes spa robes and slippers
- Gives guests a tour of the facilities as required
- Oversees general cleanliness of the building
- Cleans Locker Room when needed
- Cleans Oasis Room when needed
- Cleans Fitness Center when needed
- Cleans and tidies all other areas of the spa, when needed, to ensure a clean environment for all guests and team members
- Explains spa services to guests
- Answers questions on spa retail products
- Calls guest prior to appointment to confirm date and time of service
- Maintains strong knowledge of all spa services, including benefits and uses of each
- Uses POS system to ring up retail merchandise and check guests out from services
- Explains fitness classes to guests
- Maintains knowledge regarding fitness class schedules
- Schedules fitness classes and lap swim reservations for members and guests
- Assists Director and Manager in retail duties
- Contacts appropriate party, if necessary, when a guest problem is reported
- Answers incoming guests calls and transfers appropriately
- Pours beverages for guests when ordered
- Places food delivery orders for guests as needed
- Provides general resort information for guests
- Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
- Resolves guest problems and is empowered to act in absence of manager
- Maintains records for all VIPs, special requests, etc.
- Interacts with resort staff in a professional manner, assisting other departments with necessary information
Qualifications
- High school diploma or equivalent
- Prior Spa and/or Fitness Club experience preferred
- Prior hospitality experience preferred
- At least 2 years customer service experience required
- Must have excellent phone etiquette
- Must have their OLCC License
- Must be able to read, write and speak English
- Must have strong computer skills
- Must have basic math skills
- Must be able to accurately follow instructions, both verbally and written
- Must be highly detail-orientated
- Must be able to work in a fast-paced environment
- Must possesses excellent written and verbal communication skills
- Must be professional in appearance and demeanor
- Ability to work a flexible schedule that will include evenings, weekends and holidays
- Can stand as needed with intermittent periods of walking, and climbing stairs, occasionally needing to stand for periods up to 8 hours.
- Must be able to lift, carry push & pull up to 50 lbs. occasionally
