What are the responsibilities and job description for the Front Desk Associate position at Sunrover Dog Daycare?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Greet guests upon arrival with a friendly demeanor and assist with check-in and check-out procedures.
- Manage reservations and maintain accurate records of guest information.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Operate phone systems to manage incoming calls and relay messages efficiently.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold high standards of cleanliness and organization at the front desk area.
Skills
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Proficiency in hotel management software and front desk operations is preferred.
- Strong understanding of hospitality management principles and practices.
- Excellent communication skills, both verbal and written, with a focus on customer service.
- Ability to work well under pressure in a fast-paced environment while maintaining attention to detail.
- Experience in resort or hotel settings is an advantage.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Part-time
Pay: $15.00 - $17.50 per hour
Expected hours: 20 – 35 per week
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Oregon 97707, United States (Required)
Ability to Relocate:
- Oregon 97707, United States: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18
