Public Areas Manager

Sunseeker Resort Charlotte Harbor is currently searching for a Public Areas Manager!

The Public Areas Manager is responsible for overseeing the operations of the Public Area department including but not limited to ensuring all resort public area spaces are well maintained and cleaned effectively, following safety and chemical usage protocols, and leading and mentoring a team of Public Area attendants and assistant managers to exceed guest expectations.

All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures.

Job Duties

• Monitors all public areas ensuring spaces are well maintained and cleaned effectively including but not limited to lobby/reception, hallways, restrooms, and staircases.
• Generates reports for staffing and productivity levels and manages accordingly, including payroll decisions that allow for evaluation of available time off as it relates to operations and the impact on overtime.
• Completes/distributes all room status/area reports in accordance with established timelines and procedures.
• Set standards of performance to be followed regarding cleaning and chemical usage procedures and ensuring proper storage of all chemical products.
• Responds to emergency situations in a calm and rational manner, advising management of any/all circumstances which may negatively impact departmental/hotel revenues and/or services provided.
• Maintains familiarity with all resort services, features, local attractions, and activities to respond to guest inquiries accurately.
• Responsible for departmental hiring, scheduling, promotion recommendations, issuing attendance, discipline, firing, and other changes to a team member’s status. Reviews and approves requests for days off, vacations, and leaves of absence (LOAs).
• Responsible for key control; assign and ensure all keys are signed for by Public Area Attendants and are recovered accordingly. Ensures all lockers are well stocked and clean as well as order supplies as needed.
• Ensures standardization and quality of all work done by providing continual supervision of Public Area Attendants via work area inspections.
• Ensures accurate records for guest areas, public areas, and hallways in need of repair and their reporting to the proper channels (i.e., Facilities, Management, etc.).
• Responsible for daily accurate paperwork of work areas that may need service.
• Responsible for promptly and accurately reporting to a manager any work area not covered.
• Responsible for Lost & Found items to be turned into proper authority, and to report any accidents to security.
• Assists in conducting physical inventory of linen.
• Conducts daily briefings and schedules meetings with Resort Services team members.
• Foster a management team that possesses and delivers on key strategies of guest service, team member relations, team cooperation, financial responsibility and asset management.
• Maintains effective lines of communication with leadership and team members to ensure understanding of goals and objectives.
• Trains team members, as necessary, to ensure departmental standards are met. Mentors, provides guidance, and implements strategies to keep the staff motivated.
• Exercise discretion and independent judgment when evaluating new programs, new services, and new ideas.
• Stay abreast of property goals to create support and present departmental goals to executive leadership.
• Continue to learn and be on the forefront of new technology for the hotel industry.
• Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards.
• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience.
• Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
• Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management.
• Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy
• Perform other functions as needed.

Minimum Requirements

Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.

• High school diploma, GED, or equivalent
• Minimum of five (5) - seven (7) years in a supervisory role
• Minimum of three (3) - five (5) years of public area experience in a hotel/resort setting
• Experience with Forbes Star and AAA Diamond standard a plus
• Bilingual in Spanish preferred

Other Minimum Requirements

• Ability to work varied shifts, including weekends and holidays
• Working knowledge of Microsoft Office
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor