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Patient Access Center Representative

Sunset Health
Yuma, AZ Full Time
POSTED ON 1/5/2025 CLOSED ON 2/2/2025

What are the responsibilities and job description for the Patient Access Center Representative position at Sunset Health?

Job Details

Description

ESSENTIAL JOB RESULTS:

  • Must have excellent phone etiquette, answering in-coming calls, schedule appointments and directs callers to appropriate clinic departments.
  • Maintain good attendance, is punctual, and works full scheduled shifts
  • Ensure patient needs and requests are handled efficiently with good customer service, being respectful and addressing patient questions, concerns, and issues.
  • Collecting information such as patient demographics, medical history, billing, and insurance information.
  • Register new patients and electronically verify insurance eligibility for patients with Banner and Arizona Health Care Cost Containment System (AHCCCS) insurance
  • Maintain general knowledge and processes of all departments in the organization
  • Follow all HIPAA requirements and confidentiality when dealing with patient questions and concerns.
  • Schedule initial and follow up appointments, verifying appointments, and perform appointment confirmations
  • Entering information into databases and maintaining accurate records
  • Report any patient concerns and/or complaints to supervisor.
  • Maintain schedule accuracy for maximum patient flow
  • Follow established procedures for answering and screening incoming calls
  • Maintain effective communication with clinic staff
  • Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment
  • Actively participates in staff meetings and work towards accomplishing department goals and objectives.
  • Perform other duties as assigned

Qualification Requirements

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to obtain a fingerprint clearance card. If not already obtained, Fingerprint Clearance card application must be submitted within 5 business days of employment.
  • Must be able to successfully pass a background check and a health and drug screen
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