What are the responsibilities and job description for the IT Support Technician position at SUNSHINE BOUQUET?
IT Support Technician
EMPLOYMENT TYPE | Full-Time, On-Call Availability Required
Location | Miami, FL (On-Site)
ABOUT US | Sunshine Bouquet Company is a leader in the US mass-market floral industry, with over $500M in annual revenues. From growing and processing in Colombia and Ecuador, to packing and distribution throughout the US, we produce the highest quality, freshest floral products, with the service and dedication to exceed our customers’ expectations. With a dedicated global team of over 20,000 members, we continue to solidify our place as a key player in the future of the supermarket floral industry.
GENERAL OVERVIEW | Sunshine Bouquet, a leader in the mass-market floral industry, is looking for a motivated and customer-focused IT Support Technician to join our IT team. This role is ideal for a problem-solver with excellent communication skills in both English and Spanish, a strong work ethic, and a desire to grow in the IT field. The successful candidate will provide technical support to end users, ensuring seamless operation of hardware, software, and network systems, with a particular focus on Microsoft 365 environments.
JOB DESCRIPTION | The IT Support Technician works at one of our facilities. Duties include:
- Respond to and resolve Level 1 and Level 2 technical support requests via phone, email, and in person.
- Troubleshoot and support hardware, software, and peripheral issues.
- Provide assistance with Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
- Assist in setting up and configuring new workstations, laptops, and mobile devices.
- Maintain accurate documentation of support requests and resolutions using a ticketing system.
- Escalate complex issues to senior IT staff, as necessary.
- Collaborate with the IT team on ongoing projects and updates.
- Participate in an on-call rotation to provide after-hours support as needed.
REQUIREMENTS | Candidate must be:
- Fluent in English and Spanish (both verbal and written communication).
- Knowledge of Microsoft 365 suite, including troubleshooting common issues.
- Knowledge of Microsoft Entra, Intune
- Basic understanding of networking concepts (e.g., TCP/IP, Wi-Fi).
- Familiarity with Windows operating systems; MacOS experience is a plus.
- Strong problem-solving skills and a customer-first attitude.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
ADDITIONAL DESIRED SKILLS | A plus for candidate, but not required:
- CompTIA A or other relevant certifications
- Experience with a ticketing system, such as ServiceNow or Zendesk.
- Experience with Sophos, Barracuda and ThreatLocker
- 1 years previous experience in an IT support role.
* Employees are only eligible for enrollment in Sunshine Bouquet’s medical benefits program after their probationary period.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Salary : $500
