Clerical Clerk

Job Title: Clerical Clerk – Service Department

Job Summary:
We are seeking a detail-oriented and organized Clerical Clerk to join our service department in the material handling industry. The ideal candidate will provide essential administrative and clerical support to ensure smooth operations, maintain accurate records, and assist the service team in delivering excellent customer service.

Key Responsibilities:

• Administrative Support:
  • Maintain and update service department records, including work orders, maintenance schedules, and equipment logs.
  • Prepare, sort, and file documents electronically and physically.
  • Process incoming and outgoing correspondence, such as emails, letters, and memos.
• Customer Interaction:
  • Respond to customer inquiries via phone or email, directing them to the appropriate team members.
  • Schedule service appointments and follow up on pending work orders.
  • Provide accurate information about service timelines and status updates.
• Data Management:
  • Enter, verify, and update data in company systems accurately.
  • Track and report on key service metrics, such as job completions and customer feedback.
  • Assist in generating invoices and managing billing processes.
• Coordination:
  • Liaise with technicians, vendors, and other departments to ensure efficient service delivery.
  • Order office supplies and maintain inventory for the service department.
  • Support special projects and initiatives as needed.

Qualifications:

• High school diploma or equivalent; associate degree preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with service management software.
• Strong organizational skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Prior experience in clerical or administrative roles is a plus, particularly in a service-oriented business.

Physical Requirements:

• Ability to sit for extended periods and perform repetitive tasks.
• Occasionally lift office materials or files up to 15 pounds.

Work Environment:
This position operates in a professional office environment and occasionally interacts with the shop service team.