What are the responsibilities and job description for the Service Coordinator position at Sunsolar Solutions?
At Sunsolar Solutions we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver world class service to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.
Imagine working in a professionally satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Service Specialist will be focused on communicating with customers regarding their service needs, monitoring customer solar systems for initiating service and completing analysis for customer compensation.
Responsibilities:
- Make necessary phone calls to update customers regarding their project and status of service
- Answer incoming phone calls to update customers regarding their project and address their concerns and/or questions
- Record all communications with customers within CRM
- Pull reporting to monitor solar related issues and initiate service calls to address issues with systems
- Complete analyses for customers reporting that their utility bills are higher than expected and/or requesting delay reimbursements
- Navigate manufacturer monitoring systems to build necessary site maps for system monitoring purposes
Requirements:
- Good communication and interpersonal skills capable of maintaining strong relationships
- Attention to details even under pressure
- Strong organizational and multi-tasking skills • Documentation management
- Experience using computers for a variety of tasks
- Competency in Microsoft Office (Word, Excel and Outlook)
Qualifications:
- Customer service experience preferred
- Fluent in English and Spanish
- High school or equivalent required, some college preferred
- Construction industry experience preferred
- Solar industry experience preferred
