What are the responsibilities and job description for the Service Manager position at SUNSOUTH, LLC?
- Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
- Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
- Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
- Coordinates customer clinics, field days, and related promotional events
- Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
- Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
- Reviews work orders for completeness and accuracy prior to customer billing
- Ensures all departmental tools, equipment, and vehicles are in good working order
- Manages recruiting, staffing and employee development activities for employees reporting to this position
- 3 years experience in Service Department operations
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Ability to write and speak effectively to individuals and groups. Excellent customer service skills
- Familiar with John Deere and competitive products
- Basic understanding of financial principles relative to Service Department operations
- Ability to analyze and interpret internal reports
Job Type: Full-time
Pay: $55,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Weekends as needed
Work Location: In person
Salary : $55,000 - $80,000
