Retail Store Manager

Sunsplash Pools and Spas is seeking a dedicated Retail Manager for our Cottonwood location. The ideal candidate will demonstrate exceptional customer service skills, effective team management, and the ability to handle inventory and ordering processes efficiently. This role plays a critical part in ensuring customer satisfaction and smooth operations within the store.

Key Responsibilities:

• Oversee daily retail operations, ensuring exemplary customer service through heavy phone and email communication.
• Manage the ordering of supplies and parts, while collaborating with team members on work orders.
• Create and process warranty claims, ensuring compliance with company standards.
• Maintain pool routes through software management, working closely with the Maintenance Supervisor and pool technicians.
• Collaborate with team members to enhance operational efficiency and customer satisfaction.

Qualifications:

• Strong knowledge of QuickBooks and Excel is helpful.
• Proven track record in customer service; the ability to engage with customers effectively is a must.
• Capable of lifting up to 50 lbs.
• Ability to work independently while managing responsibilities.

Schedule:

• Monday to Friday, 9 AM to 5 PM, with occasional Saturdays required.

Benefits:

• Paid time off for most major holidays.
• PAID TIME OFF (PTO) after 90 days of employment.
• Medical benefits available after 90 days of employment.
• Opportunities for professional development and advancement within the company.

If you are interested in this opportunity, please contact Terri at sunsplashspas@gmail.com today!

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Shift:

• 8 hour shift

Application Question(s):

• A client is upset about a service delay. He's speaking loudly and attracting attention.

What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor

• Ahmad is working with his team when another supervisor comes up to him and says, "You should keep an eye on the incompetent people who work for you. They left a mess yesterday that my team had to clean up." Ahmad was unaware of the incident.

What should Ahmad say to her?
A. Tell her that he'd prefer to talk about it in private later
B. Tell her that she's being unprofessional
C. Ask her if she has proof that his team left the mess
D. Thank her for letting him know and promise to talk to his team
E. Apologize for the mess on behalf of his team

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Cottonwood, AZ 86326 (Required)

Work Location: In person

Salary : $17