What are the responsibilities and job description for the The UPS Store Assistant Manager position at The UPS Store?
The UPS Store is looking for an Assistant Manger to join our team! We are seeking an individual with excellent customer service, organizational and management skills. The Retail Store Assistant Manager is responsible for the day-to-day operations of a UPS Store location. They will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Retail Store Assistant Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.
We offer a competitive salary and benefits package, including medical and dental insurance, 401(k) retirement plan, and paid time off. If you are a driven and results-oriented individual who is committed to providing exceptional customer service, we invite you to apply for this exciting opportunity.
RESPONSIBILITIES
- Performs personnel management, which includes training and coaching associates
- Monitors, evaluates, and maximizes customer service delivery and customer satisfaction
- Oversees Center maintenance, including cleanliness, safety, and organization
- Manages inventory
- May open and/or close the store and perform end-of-day accounting, etc.
- Frequently multi-tasks while maintaining extreme attention to detail and high quality control
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Takes ownership of the customer's shipping needs and offers viable solutions
- Maintains a clean, organized, and safe working environment
- Communicates effectively with customers
- Performs other duties as assigned
QUALIFICATIONS
- High school diploma or GED required
- Excellent communication skills, verbal and written
- Retail/customer service experience
- Willing to accept full accountability for Center operations
- Detail oriented, organized, and able to multi-task
- P&L experience preferred
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $16
