What are the responsibilities and job description for the Help Desk Analyst (#10) position at Sunstates Security?
Overview
Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.
We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.
Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC’s America’s Fastest Growing Private Companies list.
Sunstates Security’s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.
Job Skills / Requirements
Sunstates Security is seeking a Help Desk Analyst for our corporate headquarters in Raleigh, NC. The Help Desk Analyst is responsible for providing first and second-level technical support to end users across a 600-laptop environment. This role includes phone-based troubleshooting, deskside support, and performing hardware and software installations, imaging, and deployments. The analyst will ensure timely resolution of issues while maintaining a high standard of customer service and professionalism.
This position offers a salary range of $60,000 - $65,000 per year - Plus an annual performance-based bonus along with industry-leading employee benefits that include weekly pay, a 401k savings plan with a company match, full medical, dental & vision insurance benefits, generous PTO, tuition reimbursement, and more!
ESSENTIAL DUTIES & KEY RESPONSIBILITIES
ESSENTIAL DUTIES & KEY RESPONSIBILITIES
- Provide first and second-level phone support to troubleshoot and resolve technical issues
- Document all incidents and resolutions in the Help Desk ticketing system
- Perform hardware moves, installations, and physical maintenance of PCs and printers
- Assist in updating and maintaining standard laptop images
- Perform desktop/laptop imaging, deployment, and rollouts
- Stay informed on the latest technology trends and best practices
TECHNICAL EXPERTISE
- Proficiency with Microsoft Office 365 applications and Windows operating systems
- Experience with desktop imaging software
- Knowledge of application customization and integration
- Familiarity with hardware platforms, chipsets, and troubleshooting techniques
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.
EDUCATION, EXPERIENCE & SKILLSETS DESIRED
- A degree in Computer Science, Information Technology, or a related field, or a minimum of two years of comparable experience
- Two years of experience in end-user support and troubleshooting in a networked environment
- Strong analytical and problem-solving skills
- Proven ability to deliver exceptional customer service with excellent interpersonal and communication skills
- Self-motivated with the ability to work independently and with minimal supervision
- Experience in a team-oriented, collaborative environment
- Strong documentation and procedural skills
- Ability to communicate technical concepts to non-technical users effectively
Sunstates Security is an Equal Opportunity Employer. We will make reasonable accommodations to enable employees to perform their jobs.
Education Requirements (Any)
Bachelor's Degree from 4 year college/university
Additional Information / Benefits
Only candidates who meet our rigorous employment standards and who are excellent matches for open positions are invited to join our team.
We are proud to be an Equal Opportunity Employer and supporter of our military veterans!
We are proud to be an Equal Opportunity Employer and supporter of our military veterans!
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Educational Assistance, Performance-based Bonus
Salary : $60,000 - $65,000
