Security Operations Manager

Overview

Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.

We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.

Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC’s America’s Fastest Growing Private Companies list.

If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

Job Skills / Requirements

Sunstates Security has an immediate opening for a talented, professional, and motivated Operations Manager to help lead our NY Regional office in the NYC boroughs with the main locations in the Bronx, NY. The Operations Manager is responsible for the daily functioning of security services for a portfolio of contract sites including operations, customer service, personnel management, recruiting, administration and security & safety in accordance with Sunstates objectives.

The ideal candidate will provide leadership to employees and develop and maintain strong relationships with employees and customers.

This position offers a full compensation package of over $88,000, which includes

• Base salary
• Monthly vehicle allowance plus mileage
• Annual Performance-based bonus potential (up to 10% of base salary)
• Full medical, dental, vision and life insurance coverage
  
  

Additional benefits include 401k plan with company match, generous PTO allowance, tuition assistance, and more!

The Operations Manager will be responsible for the administration, management and recruiting of the region by:

• Training, developing, and motivating supervisory staff to effectively oversee all day-to-day operations of the site security personnel.
• Training subordinate supervisors on software systems, procedural guidelines, and Company policies and enforcing consistency in policy practice.
• Enter weekly payroll into the payroll system and ensure payroll and billing are accurate.
• Reviewing weekly scheduling and setting up schedules in advance.
• Control all unbillable overtime and reduce overtime percentages weekly and meet company overtime goal.
• Conducting regular in-person meetings with clients.
• Respond to personnel concerns and resolve them within a timely manner.
• Coordinating with the Regional Manager to establish regional goals and objectives and communicate these with branch staff.
• Working with sales and marketing to identify and develop new business opportunities.
• Conducting interviews, hiring, and completing the employee on-boarding process into the system including collecting new hire paperwork and uploading documents for processing.
• Visiting sites to follow up on employee training and completing employee surveys for new hires.
• Completing monthly required site visits and audits in accordance with the Quality Assurance program. Site visits are required to be completed monthly into the system and include site visits in the evenings and weekends.
• Weekly review of Compliance such as Security licensing, Training and CPR.
• Set up CPR training for new hires and renewals.
• Provide positive employee experience.
• Conduct risk assessment surveys.
• Updating Security Operations Manuals.
• Complete client surveys.
• Set up a security tour system and monitor security patrols.
• Acknowledging employees for outstanding job performance.
• Assist other Operations Managers with new account start-ups and covering PTO.
• Work on creating schedules for new hires and managing team schedules.
• Attend and set job fairs for hiring.
• Manage security team and provide support to security staff.
• Order uniforms for new hires and order replacement uniforms.
• Work on new service start up on new accounts.
• Communicate with customers on hiring needs.
• Communicate with the Sunstates management team.
  
  

The Requirements For The Operations Manager Include

• Bachelor’s degree from a four (4) year college or university is preferred.
• 3 or more years of related management and leadership in the security industry, law enforcement or military.
• Experience in hiring, management and recruiting.
• Must have a NYS Security Guard License.
• Excellent organizational, leadership, communication, and time management skills.
• Strong Computer proficiency with MS Office products.
• Experience with scheduling software.
• Ability to travel to other areas to assist in start-ups and operational needs.
• Valid driver’s license and good driving record.
• Ability to travel and regularly visit all site locations in the area.
• Flexibility to be on call as needed during all shifts.
• Non-Remote position
• May perform other duties as assigned by Management and in coordination with the Regional Manager.
  
  

A Security Officer may perform a multitude of duties as specified by the Post Orders and Standard Operating Procedures (SOP). The Security Officer will read and become extremely knowledgeable of Post Orders and SOP, and will be able to act quickly and efficiently according to such directives.

Education Requirements (Any)

Associates Degree

Bachelor's Degree from 4 year college/university

Certification Requirements (All)

Drivers License

NY State Security Guard License

Additional Information / Benefits

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions(as personally verified by Site Managers) are invited to join our security team.

We are proud to be an Equal Opportunity Employer and supporter of our military veterans

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, 401K/403b Plan, Educational Assistance, Performance-based Bonus