What are the responsibilities and job description for the Customer Engagement Specialist position at Suntrup Automotive Group?
Job Posting: Customer Engagement Specialist
Location: Suntrup Automotive Group | 5926 S. Lindbergh Blvd. St. Louis, MO 63123
Hourly Pay: Starting at $45,000/year Bonuses
Are you passionate about creating exceptional customer experiences? Do you thrive in a dynamic environment where no two days are the same? Suntrup Automotive is looking for a motivated Customer Engagement Specialist to join our team and help drive client satisfaction and engagement to the next level!
What You’ll Do:
- Streamline Scheduling: Utilize systems like AutoAlert, Drive Centric, and Xtime to manage appointments for the buying department and sales team, ensuring smooth client and prospect interactions.
- Lead Engagement: Conduct outreach to a variety of leads, including:
- Incoming service appointments
- AutoAlert deal mining opportunities
- Facebook inquiries
- Capital One leads
- Manufacturer retention leads
- Lease-end customers
- Missed opportunities
- Customer Communication: Connect with customers through calls, emails, and texts based on predetermined tasks, ensuring timely and effective engagement.
- Customer Satisfaction: Proactively contribute to the dealership’s Customer Satisfaction Index (CSI) by:
- Meeting with recent vehicle purchasers
- Conducting follow-up communication to address concerns and enhance satisfaction
- Social Media Content: Create and post engaging Facebook content to showcase dealership activities, including promotions, events, and community involvement.
- Internet Lead Response: Make initial contact with internet leads that have gone unanswered after 15 minutes.
- Sales Call Support: Assist with inbound sales calls during peak times when sales personnel are unavailable.
What We’re Looking For:
- Exceptional Communication Skills: You’re a natural communicator with the ability to build rapport over the phone, via email, and through texts.
- Tech-Savvy: Experience using tools like AutoAlert, Drive Centric, Xtime, or similar CRM platforms is a plus.
- Customer-Focused: You thrive on delivering outstanding service and resolving concerns with professionalism and care.
- Social Media Enthusiast: You know how to create content that drives engagement and highlights the best of what we offer.
- Problem Solver: You’re organized, detail-oriented, and ready to tackle challenges head-on.
Why Join Us?
- Competitive Pay: Starting at $45K with bonus potential based on performance.
- Dynamic Work Environment: Collaborate with a dedicated team in a fast-paced dealership setting.
- Opportunity for Growth: Gain hands-on experience with cutting-edge systems and customer engagement strategies.
Ready to make a difference in how we connect with our customers? Apply today to join the team at Suntrup Automotive Group and help us deliver experiences that keep clients coming back!
Salary : $45,000
